The Resident Experience Manager supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

Duties include but are not limited to:

· Organizes and prepares correspondence relating to association business.

· Receives and responds to incoming calls from and to homeowners, Board members and vendors.

· Follow through on various requests not limited to maintenance and residents’ complaints.

· Processes and distributes incoming and outgoing mail for the office and Associations.

· Prepares and assists community management with monthly board packages and in-house mailings.

· Updates homeowner and association information in building link and shared files.

· Keeps workspaces organized and maintained. Alerts Office Management of low supplies and assists in supply stocking and distribution.

· Processes print jobs, scanning and faxing as general office support when needed.

· Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary.

· Assist with owners’ certificate of insurance requests.

· Maintains insurance records books for both vendors and unit owners.

· Sharing incident reports with residents.

· Assist with owner's elevator requests

· Organize grievance committee meetings and communicate the results to residents and the management team.

· Maintains the inventory of common areas keys, transmitters, and key fobs for residents and re- orders as needed following established procedures.

· Follows safety procedures and maintains a safe workenvironment.

· Attend daily, weekly, and monthly scheduled staff meetings.

· Reports to OfficeManager.

· Assist with FOBs Requests, programs, and update.

· Assist with Transponders Requests, programs, and updates.

· Register and Manage the Bike RoomInventory

· Manage & Maintain the Storage Room Master List

· The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work of different assignment positions.

· Arrange a daily/ weekly (Total Weekly Ten Hours) meeting with the Director of Facility to review current and future projects and the assigned task to resident experience manage for each project.

· Assist the Facilities director with Administrative Support 10 hours a week

· Walk property for inspection

· Effective written and verbal communication skills / fluent English.

· Ability to drive a manual shift vehicle.

· Must be able to work unsupervised.

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Demonstrates a sense of urgency and timeliness.

· High school diploma or equivalency preferred.

· Multiple language fluency is desirable.

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Strong customer service, communication and interpersonal skills required.

· n/a

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n/a

PHYSICAL DEMANDS

While performing the duties of the job the Team Member regularly stands and walks for sustained periods of time. Works at a quick pace. The Team Member frequently grasps objects. The Team Member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The Team Member frequently stoops and crouches. The Team Member talks frequently and needs to hear sounds or voices. Many aromas and smells are present in and around the property’s recreation areas. Balance is frequently required to prevent falling when walking, standing while moving or carrying furniture or equipment. The Team Member frequently pushes and pulls equipment. Lifting is regularly required to move, clean or prepare recreation/gym areas. Exerts up to 75 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, furniture and linens. The Team Member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with residents, and accept constructive criticism from upper management.

• Must be able to change activity frequently and cope with interruptions.

• IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Miami, FL 33132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location

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