The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based in Ft Wainwright and Ft Greely, AK. The duration would be 7 or 8 months.

Responsibilities:

• Provide continued on-site support for 12 additional months after the initial year of RS3 support
• Provide direct assistance to the NEC in support of legacy voice to VoIP transition effort.
• Provide technical assistance to maintain contracted levels of system performance. This applies to basic data, voice and VoIP components, and all subsequent phases/additions implemented since the effective date of the system warranty per the contract.
• Respond to NEC taskings that fall within contract scope.
• Have privileged access to the networking environment.
• Perform the functions of Trainer/Instructor to NEC personnel on the newly installed and existing VoIP users that have cut-over from the existing system.
• The RS3 shall meet the all certification requirements for this position IAW CDRL and the Army Best Business Practice (BBP) Training and Certification.
• Have a working knowledge of the network installed under this contract to include knowledge and experience designing, installing, managing, maintaining, and troubleshooting data, voice and VoIP network systems.
• Support organizational maintenance personnel when and where the systems noted above interact and effect the operations and maintainability of existing systems.
• Build a technical manual of procedures to follow for NEC personnel to use during maintaining and troubleshooting all new equipment installed.
• Maintain an updated copy of the technical manual on the Telos Portal.
• Complete a full transition with the on-site implementation team during the final implementation stage (Secure and Test).
• Assist the 311th Signal Command with monitoring and maintaining system performance in both NIPRNet and SIPRNet environments.
• Provide on-site support to include over-the-shoulder training to the system operations staff in the operation and maintenance of the VoIP systems and assist in troubleshooting issues and the planning of any future migrations required for full operation.
• As required, provide familiarity training for the system to include condensed versions of the following formal sessions:
  • UCCXD v6.0 - Deploying Cisco Unified Contact Center Express (Purpose Built for Program).
  • ACAT - US Army Extended Communications Manager Administration and Troubleshooting.
  • AGAT - US Army Gateway Administration and UC Troubleshooting.
  • CAIRS TMS - Two weeks formal training, one week over the shoulder training, and e-learning subscription.
• Provide informal sessions of On the Job Training (OJT) for:
  • Prime Infrastructure.
  • E911.
  • WebEx.
• Produce a technical manual which explains the type of equipment installed, all known passwords, configurations, ports utilized, cable runs, interface connections, basic troubleshooting techniques and recommendations, and any other pertinent information needed to properly operate and maintain the newly installed system components
• Provide the following deliverables while on site for one year:
  • Weekly Status Reports.
  • Monthly Status Reports.
  • Technical Manual of Procedures for the systems installed to support operations and maintenance of those systems. The manual shall include but not limited to, a description of the system components, configurations, communications, interfaces, and troubleshooting techniques.
  
  

Qualifications:

• Active DoD Secret Clearance required.
• Bachelor’s Degree, or the equivalent combination of education professional training or work experience (6 years).
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unified Contact Center Express (UCCX), and Cisco Emergency Responder (CER)
• OEM CCNA/CCNP or CCIE required.
• 5+ years of relevant experience is required.
• Strong written and verbal communications skills and the ability to interact with people at all levels are required.
• A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state’s relay service: http://transition.fcc.gov/cgb/dro/

Telos Corporation is an EEO/AA employer.