Residential Customer Service Representative Knoll.com Job at Knoll
Why join us?
Knoll uses modern design to connect people to their work, their lives, their world. Since 1938, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Customer Service (Consumer Knoll.com)
POSITION PROFILE
This position is a hands-on Customer Service Representative for Knoll Consumer. This person is responsible for providing direction, facilitation, and diverse assistance to Knoll.com. This person will coordinate key aspects of the customer experience, including order management, direct/indirect customer support, process improvement and customer analysis initiatives to drive customer loyalty and superior customer engagement.
Knoll Consumer Customer Service Support includes:
- Position will be for East Coast Coverage. Hours are 8-5.
- Applies knowledge of specialized processes, policies, and procedures as related to Knoll.com team function.
- Assists with coaching, training, and mentoring new and existing team members, both formally and informally.
- Creates and updates work instructions as business needs develop and change.
- Develops and maintains excellent working relationships with inter-departmental teams (Scheduling, Traffic, Manufacturing, Returns Warehouse, Product Resources, IT, Marketing).
- Identifies optimization opportunities and contributes to online marketing efforts to reach new customers and build customer loyalty.
- Initiates and is responsible for Knoll.com order maintenance related work such as returns, replacements, credits, revisions, and cancellations.
- Maintains high level of competence in Knoll capabilities, including process, products, services, and workplace knowledge.
- Participates in cross-functional project teams to continuously improve performance.
- Serves as Knoll.com content expert to contribute to the ongoing administration and improvement of technical tools; including but not limited to eCommerce platform, phone system, call tracking, and use of Gladly.
- Supports customer analysis and segmentation activities to optimize marketing efforts and drive both incremental revenue and lifetime customer relationships.
- Performs additional responsibilities as requested to achieve business objectives.
- Negotiate and make sound judgements on customer accommodations.
REQURIED EXPERIENCE
- Bachelor’s Degree or equivalent education and professional experience
- 2-3 years of experience of demonstrated success in customer service supporting brick and mortar or eCommerce
REQUIRED SKILLS
- Exceptional problem-solving ability, systemic thinking, HMPS or Six Sigma background preferred.
- Strong analytical skills and experience using Excel. Experience with web analytics tools such as Google Analytics is a plus.
- Demonstrates excellent written and verbal communication skills.
- Highly developed interpersonal skills and ability to exhibit positive customer service.
- Demonstrated ability to manage multiple projects in a timely manner.
- Proven organizational and time management skills; must be self-motivated and able to work independently.
- Possesses high energy and a strong sense of teamwork.
- Willingness to go the extra mile to make customers happy.
- Demonstrated ability to effectively use office automation, communication, software, and tools currently used in the Knoll office environment
Who We Hire?
Simply put, we hire everyone. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
A starting compensation range for this role is $16.05 - $20.20. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
Simply put, we hire everyone. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.