Accountabilities:

1. Customer Satisfaction:
Is responsible for driving customer satisfaction. Ensures 100% quality product availability; meets service standards for drive-thru, carry-out, dine-in and home delivery; seeks ways to improve the restaurant's service; spends time with customers; makes decisions based on customer needs; and maintains 100% quality, service and cleanliness standards.

2. Profitability:
Is responsible for restaurant P&L (i.e., achieves budget targets); delivers Restaurant Controllable Profit; meets targeted flow-thru percent; maintains a top-line orientation; controls daily operations in the restaurant; ensures operations focus and execution; ensures correct operational procedures are always followed.

3. Sales Building:
Builds sales by focusing on operational excellence. This includes creating a hospitable and convenient environment for the customer; interacting with customers and the community; executing correct operating procedures; meeting service time standards; coaching and training team members to deliver the ultimate guest service experience; implementing new growth concepts; ensuring flawless marketing execution (e.g., POP, reader boards, menu boards); establishing consistent suggestive selling program. RGM works with District Manager on specific sales building needs.

4. Coaching/Training:
Coaches and trains managers and team members for operational excellence; coaches, trains, and cross-trains Team Members on proper procedures and attitudes; serves as training mentor for each new hire; takes ownership for orientation; uses training systems to train new management team on shift management.

5. Staffing:
Is responsible for maintaining a full staff; continually upgrades the quality of Team Members; develops a family-type culture; commits to White Stone Foods’ selection process; ensures timely and quality performance appraisals, develops restaurant bench, drives to increase tenure in the restaurant; keeps District Manager informed of needs.

6. Recognition and Motivation:
Champions recognition and motivation programs through active and positive participation in nation-wide programs; recognizes Team Members fo doing things right; focuses on coaching and informal, on-the-spot recognition; role models recognition behavior, tells employees "thank you;" celebrates success and has fun.

7. Safety:
Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team; ensures proper product handling procedures for food safety; maintains proper cash-handling procedures.

8. Employee Relations:
Maintains an environment free of harassment and discrimination. Resolves store-level employee relations activities with assistance provided by their Supervisor; is proactive in handling employee relations’ issues; ensures execution of policies, practices, and programs; manages relations and resolves disputes according to prescribed policies and procedures.

Prior Experience:

Mandatory, three years of Quick Service Restaurants (QSR) experience.

Resent QSR management/supervisory experience.

Experience with restaurant back-office software and restaurant data analysis.

History of successfully improving sales.

Experience in staffing restaurants with best-in-class employees.

Job Types: Full-time, Part-time

Pay: $45,000.00 - $49,500.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Brandon, FL 33511: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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