Looking to start a new career in a growing field?

Heritage Insurance is hiring various levels of Claims Response Technicians to join our team!

Why Work for Heritage?

• Guaranteed 40-hours, weekly
• Company paid training/development, obtain industry certifications through the gold standard, IICRC https://iicrc.org/
• Company vehicles provided, most fleet 2020 or newer
• No waiting period for benefits participation, eligible first of the month, after date of hire
• Heritage contributes 80% of the Medical, Dental and Vision premiums (ask your recruiter for an e-brochure with more details, including out of pocket cost)
• Above average tenure, our employees LOVE HERITAGE!
• Publicly traded, billion-dollar company, with a small company feel

Position Summary:

Cleans and restores damage to residences due to water and/or mold. Conducts detailed inspections, independently determines, and executes mitigation plan. Upon assignment, may act as the field adjuster on behalf of the Claims department.

Responsibilities:

• Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
• Participates in special projects as assigned
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
• Conducts initial onsite inspection to determine extent and scope of damage
• Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions
• Takes and labels photos; measures and sketches affected rooms
• Determines best restoration process and establish drying goals
• Removes excess water by mopping and/or extraction
• Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings
• As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
• As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed
• Schedules follow-up and clearance tests
• Obtains Customer Service Report and Certificate of Satisfaction upon completion of job
• Completes and submits in a timely manner all required paperwork
• Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
• Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs
• Participates in special projects as assigned
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

Qualifications:

• High School Diploma or equivalent and an active Driver’s License with clear driving record are required
• 6 months relevant experience. Experience in restoration or construction preferred
• WRT, ASD, AMRT certification a strong plus
• Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner
• Basic computer proficiency; comfortable working with internet-based tools
• Demonstrated customer service focus / superior customer service skills
• Excellent communication skills and ability to interact on a professional level with internal and external personnel
• Results driven with strong problem solving and analytical skills
• Ability to work in a fast-paced environment; and manages changing priorities effectively
• Detail-oriented and exceptionally organized
• Collaborative partner: ability to contribute to a positive work environment
• Must be available on call and weekends

This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region.

Company paid pre-employment drug test and health screening required

Home Base for this position would be 49 North Mall, Plainview, NY 11803

Please check out or website for more information:

www.contractorsalliancenetwork.com

Apply online to any of our open positions at:

https://heritagepci.com