Retail Lead Job at Cades Cove Trading
Cades Cove Trading Company, located within the beautiful Great Smokey Mountains National Park, offers a convenient stop for souvenirs, snacks, ice cream and bike rentals!
If you like working in beautiful scenery and providing great customer service, Cades Cove Trading is the place for you this summer!
Summary of Position:
Work in close collaboration with the Retail Manager to ensure that the retail business at all locations operates in an efficient and seamless manner while following all company policies.
Responsibilities:
- Assist with training of retail staff and backup retail associate as necessary
- Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
- Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
- Assist with store set up: display and merchandising, inventory levels
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
- Conduct inventory, restock merchandise and ensure adequate merchandise supply levels
- Assist with managing all inventory to keep all items in stock during business hours
- Keep retail spaces organized and clean
- Prepare end of shift report, deposit receipts and cash and advise General Manager accordingly
- Actively foster a positive work environment with a focus on teamwork
- Other duties per the Duties checklists and as assigned
Position Requirements:
- Must be able to work independently with little or no supervision
- Excellent customer service and people skills
- Must be able to work a variety of day, evening, weekend and holiday shifts
- Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
- Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.
Knowledge and Experience:
Education: High School Diploma or equivalent; College Diploma or equivalent experience
Experience: Two years retail experience preferred. Two years leadership experience
We are an Equal Opportunity Employer!
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