Retail Operations Strategy Manager Job at Van Leeuwen Ice Cream LLC
Van Leeuwen Ice Cream is hiring a full-time Retail Operations Strategy and Innovation Manager, based out of New York City. This is a great opportunity for a highly experienced individual to work with the greater operations team at Van Leeuwen Ice Cream as the company embarks on its next stage of growth. The ideal candidate is someone who is passionate about operations, enjoys problem solving, and can thrive in a fast-paced environment (and loves ice cream!).
As a Retail Operations Strategy and Innovation Manager, you are the voice and representative of our stores and are responsible for driving flawless operations execution. You will be responsible for simplifying, streamlining, and enhancing store processes, systems, and technology, while ensuring the service end of the business is operating efficiently
JOB RESPONSIBILITIES
OPERATIONS INNOVATION
- Identify and implement innovation opportunities
- Build testing protocols and lead testing of new operational processes
- Work with Training Team to implement output of innovation work into stores
FOUNDATIONAL OPERATIONS
- Create and maintain all store processes, systems, and standards
- Build tools to support store execution
- Oversee all store technology
- Conduct operational analysis to optimize store operations
CHANGE MANAGEMENT
- Define field priorities and lead organization through thoughtful and streamlined roll-out processes that deliver simple, prescriptive content to the field
- Drive field prioritization based on partnership with our field leadership
- Lead efforts to roll-out new products, systems, and processes across our stores
NEW STORE OPENINGS
- Support new restaurant openings from inception to completion
- Build and drive the new store opening launch calendar
- Coordinate efforts both internally and externally to ensure smooth store openings
- Drive a culture of continuous improvement within the new store opening processes, evaluating the successes and opportunities of each project
JOB REQUIREMENTS
You are an enthusiastic problem solver, who enjoys diving into operational complexities to evaluate business needs and test potential solutions- You have a strong instinct and passion for operations and people
- You have an enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things
- 6+ years professional experience in an operations, strategy, or consulting role (preferably in the food/retail space, but not required)
- Strong ability to make a business case and influence decision making, leveraging data, analytics, presentations, etc.
- Experience leveraging systems and data to drive business needs
- Ability to work evenings and weekends as required
- Proficiency in MS Office and Google-suite tools
- Excellent communication and problem-solving skills
- Excellent organizational skills
- Ability to multitask
- Strong attention to detail
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