Retail Pharmacy Clerk Job at Grand Itasca Clinic & Hospital

Grand Itasca Clinic & Hospital Grand Rapids, MN 55744

Grand Itasca Clinic & Hospital, a part of Fairview Health Services, is currently seeking a dedicated Retail Pharmacy Clerk to join our team! A management team that takes a personal interest in every employee is one of the many advantages you'll find here at Grand Itasca Clinic & Hospital.

POSITION: Retail Pharmacy Clerk

EMPLOYMENT TYPE: Casual (as-needed basis)

WORK SCHEDULE: Days

DEPARTMENT: Pharmacy

Internal posting until: 01/27/2023

JOIN OUR TEAM: Nestled in the heart of the Northland, Grand Itasca Clinic & Hospital is the dominant provider of primary care services in the local and surrounding area to include roughly 50,000 people. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 600 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

JOB SUMMARY: The Retail Pharmacy Clerk greets patients and creates an exceptional customer experience. Responsible for keeping track of patients who are waiting in the pharmacy or lobby. The Pharmacy Clerk, under the direct supervision of a registered pharmacist is responsible for accepting payment from patients for good and services sold in the pharmacy. They answer the phones and direct to the correct technician or pharmacist to assist them. They are responsible for putting the order away for the day and keeping the OTC area net and organized.

JOB DUTIES:
Answers and directs telephone communications to the appropriate pharmacist or supervisor.
Resolves and trouble shoots any drug distribution problems that may be received in the pharmacy, escalating problems only when the problem is outside of their realm of responsibility.
Performs any of the following clerical duties to ensure efficient operations depending upon the needs of the pharmacy: Inventory control including ordering and stocking, preparing medications for delivery or mailing, and general housekeeping.
Takes refill requests from patients on the phone or at the counter and checks box on profile and queues up for tech or reduces them to writing. Verifies name, date of birth and social security number when speaking with the patient. May look in PioneerRx to see what prescriptions are available for filling.
Computes or re-computes bills, itemized lists, and tickets showing amount due.
May rebill prescriptions at the register if over 5 days old and the PioneerRx system is prompting that the prescriptions can be resubmitted with today's date.
Makes change, cashes checks, and issues receipts to customers.
Ensures compliance with state/federal laws on restricted items sales. (Ex. Pseudoephedrine)
Keeps counters and shelves clean.
Accurately balances the register and prepares the daily bank deposit if working until close.
Reads and records totals shown on cash register report and verifies against cash on hand.
Quotes price and describes features of items for which money is received.
Gives cash or credit refund to customers for returned merchandise after approval from pharmacist on duty
Operates cash register by passing price coded items across electronic scanner to record price, compile printed list, and display cost of customer purchase and tax on monitor screen.
Receives the daily inventory from the wholesaler and restocks the shelves, Rx and OTC.
Assists in job development, cross-training and training for new employees and students.
Participates in staff meetings; attends and participates in other meetings as necessary.
Perform other relevant duties as assigned.

QUALIFICATIONS:
Must be 18 years of age or older.
1 year of customer service or retail experience required.
Previous experience with cash register required.
Previous Pharmacy experience preferred.
Ability to work efficiently, accurately, and maintain positive working relationships.
Compliance with all applicable policies, procedures, codes and standards of Grand Itasca Clinic and Hospital.
Demonstrate participation in Grand Itasca Clinic and Hospital Mission, Vision and Values
Maintains reliable and consistent attendance.


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