Position Summary:

The Revenue Operations leader will align all departments impacting the customer journey with data-driven strategies that pave the way for customer success and business growth. As a player/coach, you will lead a transformational initiative that requires you to build out a RevOps team that will identify and implement the technology stack and tools to execute essential revenue processes – from capturing leads for marketing, improving go-to-market for inside and outside sales, and delivering key insights and metrics for customer success. You will maximize efficiency through a strong operating rhythm and work collaboratively across functions to identify the biggest opportunities for revenue-generating optimizations.

Key Duties / Responsibilities:

• Establish roles, responsibilities, and accountability for a team that will make Revenue Operations a critical business function that accelerates growth
• Identify and implement a tech stack that connects the customer journey through data, KPIs, and insights to drive efficiency and performance
• Refine pipeline management, forecasting, customer success planning, and strategic analysis with high levels of quality, accuracy, and process consistency
• Take ownership of systems and tools related to our Marketing, Sales & Customer Success team with SFDC as our central hub. You will be responsible for evaluating, improving, and implementing all tools and software.
• Partner with Sales Training and Enablement to identify opportunities to improve ramp-up time for new sales members
• Partner with Marketing and Inside Sales to run effective lead-nurturing campaigns to generate inbound opportunities
• Partner with the Director of Salesforce to ensure the integrity of data and data flows in Salesforce, as well as other Sales & Marketing support tools
• Assist with annual planning for Sales, Marketing, and Customer Success
• Deliver and execute strategic projects and serve as the primary conduit for cross-functional work
• Coach, lead, and mentor staff, including:

o Hire and retain the right people that align with our culture

o Motivate and provide ongoing direction

o Manage performance standards and expectations

o Conduct performance and compensation reviews

o Mentor employees to develop their skills and career path within the company

o Determine employee development and training plans

Education, Experience & Knowledge:

• Bachelor’s degree or equivalent experience
• Minimum of 7 years of work experience in revenue operations or sales operations in a high-growth environment
• Minimum of 5 years working with a CRM (Salesforce strongly preferred) and associated sales and marketing tools. Strong understanding of all SFDC admin capabilities, including validation rules, process builders, object design and layout, and native reporting capabilities
• Minimum of 3 years of people leadership experience
• Experience leading a transformational initiative to build out Revenue Operations as a core competency
• Demonstrated fluency with reporting, KPIs, and end-to-end revenue management best practices
• Proven success partnering with Sales, Marketing, Finance, Product, and Customer Success teams

Skills / Abilities:

• Effective decision-making ability and superior communication skills
• Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs
• Excellent organization and time management skills, meeting deadlines as required
• Ability to drive change and utilize change management principles and processes to navigate the changing landscape
• Possess the characteristics to balance an entrepreneurial, fast-paced environment with an analytical, and systematic approach to work
• Ability to effectively lead, manage, and grow a partially remote/hybrid team

Leadership/Financial Responsibilities:

• Provide leadership and guidance to sales leaders, as required
• Develop rules of engagement and partner with leaders to grow revenue through collaboration
• Manage cost center expenses, making fiscally responsible decisions

Travel:

• Up to 10%; critical on-site meetings

Employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed. All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Clipper Magazine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, age, non-disqualifying physical or mental disability, national origin, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made to complete the selection process by contacting the Human Resources Department