RN Patient Service Representative - Sign on Bonus! Job at Androscoggin Home Healthcare + Hospice
Individually we are unique, with our own histories beliefs, cultures and aspirations. Collectively we are a strong, talented and extraordinary group of professionals with a common purpose: To grow and thrive as individuals while working together to improve the quality of life for those in our service. We strive to be the very best version of ourselves and rely on our colleagues to do the same. We support one another. We celebrate achievements. We focus on our mission in the communities we serve.
Sign on Bonus! $500!!
PRIMARY PURPOSE: The Patient Service Representative (PSR) engages and collaborates with Referral Partners to secure all required information and documentation to allow for timely coordination and delivery of services to patients referred to Androscoggin. Additionally, the PSR functions as a Subject Matter Expert (SME) on policies, procedures, and requirements for all Androscoggin service lines, including Intermittent Home Care; Hospice Care; Palliative Care; Virtual Health; Transitional and Community Care; and other programs necessary to help patients achieve their home healthcare goals. The PSR will effectively leverage all available resources to help our customers understand and navigate the home healthcare referral process by providing assistance to customers telephonically, electronically, or by other organization-approved means. The PSR will collect, enter, and update patient information in our Electronic Medical Record database; coordinating with appropriate departments to schedule patient appointments; and performing other functions as assigned to support organizational efficiency and performance improvement.
REQUIREMENTS: Must have an active RN license in the State of Maine.
EXPERIENCE: 1-2 years nursing experience in the community health setting preferred; basic computer knowledge, data entry experience required. Working knowledge of medical terminology and healthcare insurance authorization processing preferred. Experience in dealing with internal and external customers in a fast-paced multi-task environment required.
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