Company Overview:

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

Job Summary

The RPA (Robotic Process Automation) Analyst position will be responsible for end user facing requirements gathering to capture as-is process and map to-be process vision. It involves identifying automation blockers and identifying automation enablers and articulating them to the end client. The role is also responsible for producing process definition document which is basically a keystroke level process map to transition process into next stage of delivery and bringing understanding of business process/robotics to support development/testing during delivery. The Analyst will also be responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, status reporting, issue tracking, and resolution.

Core Responsibilities

• Lead the end-to-end RPA and workflow automation (document, design, build, test, deploy, maintain) using recommended best practices.
• Engage in discovery and identification of automation processes; proactively seek and suggest improvements, and outline any risks and recommend optimal solutions
• Integrate automation workflows using RPA into existing business processes and business applications.
• Consider the use of other automation platforms and technologies which can be implemented as part of the digital transformation
• Collaborate with business stakeholders and internal teams, to design and deliver automated solutions for the client, facilitating increased business efficiency and optimizing the cost of operations.
• Use common RPA tools such as UiPath and Microsoft Power Automate , etc., to develop scalable and efficient process automation.
• Define, promote, and utilize best practices for RPA capabilities. Serve as a subject matter expert (SME) for others seeking to utilize RPA technologies to automate and streamline existing manual business processes
• Work closely with the functional experts and RPA team to validate technical integration and development conforms to requirements
• Prepare and present analysis, methods, and results to non-expert personnel, management team and technical experts throughout different projects
• Makes decisions on complex and sensitive issues that are based on professional judgment, evaluating risks and in the context of a complex and changing environment
• Reviews, writes, and edits codes. Conducts analysis to determine integration needs.
• Researches, writes, and edits documentation and technical requirements, including software design evaluation plans, test results and technical manuals.
• Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Works with the Quality Assurance team to determine if applications fit specification and technical requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

In Return, We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $105,794.00 - $140,058.50

Annual Bonus Potential: 15%

HomeServe is an equal opportunity employer.