Job Description

Job Title: Ryan White Medical Case Management Supervisor
Department: Ryan White
Employment Type: Full-Time
Salary: $50,000 - $55,000
Location: Gainesville, FL
Posting Closes: Open until filled
Submit Resume: hr@wellflorida.org
Apply Online: https://tinyurl.com/WF1036

General Description
WellFlorida Council is the Ryan White Part B lead agency for Area 3/13, a 15-county region in North
Central Florida. Under direction of the HIV Program Director, the Ryan White Medical Case Management
Supervisor will supervise WellFlorida’s case management program, in accordance with Ryan White
federal and state guidelines. This position will supervise a team of case managers and carry their own
caseload of clients as needed. This is a grant funded position and is subject to the availability of funds.

• Assist clients on assigned caseload with navigating the Ryan White system and serving as their main

• Travel to clinics, provider agencies or client homes to provide services as needed
• Develop and maintain an understanding of available community-based resources
• Ensure the linkage of clients with needed programs
• Coordinate services with community programs, vendors, health care providers and clients
• Follow up on client appointments, referrals, and authorized services
• Track and manage vendor budgets by service category
• Maintain organized client files with required documentation
• Document case management notes, services, lab results, medication and other required

management team:
o Conduct employee interviews with HIV Program Director as needed
o Orient new staff to policies, procedures, and program expectations/requirements
o Provide leadership, guidance, support and supervision to program staff
o Assign and review caseload with staff to ensure cases are in compliance
o Ensure referrals are reviewed and assigned in a timely manner
o Coordinate all medical case management team meetings including securing meeting space,

communicating times and dates to team members, and following up on action items
o Conduct internal audits of client charts to ensure appropriate documentation
o Ensure that the program is in compliance with internal policies, procedures, and other

applicable regulatory and contractual standards
o Investigate and respond to clients regarding complaints and/or concerns
o Review and ensure compliance with productivity standards
o Review and authorize billing documentation to ensure client eligibility on date of service

• Participate in quality improvement initiatives. Recommend changes in case management policies

• Represent the program/organization at community meetings and events as requested
• Assist with the development of marketing materials and patient literature
• Participate in Ryan White Consortium meetings
• Participate in required program trainings and staff meetings
• Perform other duties as assigned

• Master's degree in public health, health administration, social work or similar field; or bachelor’s

degree in related field and two to four years related experience; or equivalent combination of
education and experience

• Supervisory experience required
• Experience with HIV/AIDS and/or the CAREWare database is highly desirable
• Clean driving record and reliable vehicle required