Our Story:

Founded in 1999, Broward Partnership is the largest comprehensive homeless services provider in Broward County and is dedicated to making our community a better place by helping people who are experiencing homelessness rebuild their lives. The Partnership achieves its goals by providing emergency shelter, permanent supportive housing interventions, and a complete array of health and social services for men, women and families with children experiencing temporary homelessness. The Partnership has won best practices awards from the Florida Department of Children & Families and the U.S. Department of Housing & Urban Development.

What are the primary needs and challenges you will be responsible for:

As a Safety Officer Supervisor, you will be responsible for creating a safe and secure environment. In this role you provide direct security services in addition to providing direct supervision and leadership to the team. Tasks include monitoring the entrance to the Homeless Assistance Center (HAC) while assisting in meeting the needs of clients, guests, and staff. As the Safety Officer Supervisor, you will observe for, and prompts compliance with, facility protocols, policies and procedures and maintain and monitor visitor logs, providing reports as requested. The Safety Officer Supervisor Coordinates Safety Officers’ activities and shift coverage and acts as main liaison between the Safety and Residential Departments. As the Safety Officer Supervisor, you understand that Broward County operates a Housing First model and that all clients’ experience with homelessness should be rare, brief, and non-recurring.

Core Responsibilities:

· Provides general supervision and oversight of entrance of the HAC, including the parking areas, and ensures safety and security is maintained at all times.

· Greets all clients, staff, and guests as they approach the security desk, in order to maintain a hospitable, friendly, and safe front entrance.

· Manages developing situations utilizing de-escalation and conflict resolution skills. Alerts appropriate staff, and interfaces with first responders (police, paramedics, fire).

· Enforces safety protocols with clients and encourages clients to maintain compliance with program expectations; takes appropriate action when necessary.

· Builds rapport with clients and encourages clients to engage in positive interactions and activities that foster movement towards the clients’ housing plans.

· Monitors the entrance and exit of clients, employees, and guests from the HAC consistent with established protocol, polices, and procedures.

· Inspects clients’ personal items and ensures that prohibited items are not brought onto the campus.

· Monitors the locked storage areas where clients’ belongings are stored, including appropriately labeling all items, ensuring the safety and security of stored items, and ensures that clients’ retrieval of items is appropriate.

· Monitors client behaviors and documents in the agency’s electronic health records system following approved documentation standards.

· Alerts the appropriate staff when visitors arrive and ensures visitors are given appropriate ID and/or escort.

· Maintains daily activity staff logs and monitors logs submitted by Safety Officers. Prepares and submits appropriate documentation as requested.

· Manages and maintains the possession of the keys to the agency fleet and ensures the appropriate tracking documentation is completed for vehicle usage.

· Responsible for identifying and relaying the location and/or status of any potential threat, breach of security or incidents that compromises the safety and security of the facility to the team.

· Manages inventory, maintenance, and location assignment of two-way radios and conducts daily radio checks with each department.

· Monitors video surveillance system to ensure the safety and security of the Agency and contacts the appropriate personnel when necessary.

· Accepts donations and appropriately completes documentation.

· Provides ongoing staff education on effective customer service and coaches the team regarding clear, concise, and professional client interventions.

· Communicates and works in close cooperation with Residential Coordinators to ensure the safety and security of clients, staff, and guests.

Qualifications:

Education/Experience: A high school diploma or GED is required and two years’ experience in security or related field is required. Supervisory experience preferred. Must have a valid Florida Driver’s License.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Safety Officer Supervisor mainly works outside in all weather conditions and may be colder or hotter than normal office settings. The noise level may be higher than normal due to running vehicle engines and traffic. In addition, the position is active in the community as situations warrant, representing Broward Partnership.

Broward Partnership is an EEO/Affirmative Action Employer and complies with all federal and state laws, and regulations. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by federal, state, or local laws. We participate in E-verify.

Job Type: Full-time

Pay: $46,555.09 - $91,162.83 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fort Lauderdale, FL 33311: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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