Overview of Responsibilities:

This position is responsible for responding to guest inquiries, coordinating event details and providing administrative sales support. Working with the Director of Sales, if staffed or General Manager if not, the position is expected to follow recommended RMC policies and procedures to achieve sales goals.

Hotel Sales:

• Responsible for the internal sales effort by responding to walk-in, telephone or email guest inquiries.
• Responsible for administrative sales support such as documenting sales calls, setting up billing information, creating sales flyers, organizing sales mailers, etc.
• Coordinates group event details through banquet event orders, rooming lists and other guest requests.
• Assists with social media efforts which include Brand.com site, Trip Advisor, Google and Facebook.
• Assists with responding to guest concerns and feedback (internal, Brand, TripAdvisor, etc.).
• Has working knowledge of key accounts and maintains relationships with those accounts.
• Trained on all functions of a Guest Service Representative and can work front desk shifts.
• Provides exemplary guest service to hotel guest.
• Understands and promotes the company’s 100% Satisfaction Guarantee.

Communication, Collaboration and Culture:

• Continuously promotes, communicates, and embodies the RMC culture.
• Practices and encourages a positive attitude among teammates to stimulate enhanced communication and collaboration.
• Actively participates on teams and meetings to promote the improvement of operating strategies, guest satisfaction and financial results.
• Able and willing to assist teammates and take on additional assignments.

Essential Skills and Experience:

• College degree in Hotel Management, Business Administration or equivant area of study is preferred.
• Interpersonal, verbal and written communication skills
• Ability to work within a team-based environment
• Ability to perform and manage multiple tasks
• Planning and organizational skills
• Technical Skills preferred - Microsoft Word/ Excel/Outlook/ SharePoint and Hotel Brand Systems

Working Relationships:

• Works and collaborates with hotel sales, front desk and banquet teammates.
• Interacts with teammates within the hotel.
• Reports to General Manager and/or the Director of Sales.

Physical demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, or hear, and use hands to touch, handle, or feel. The employee is occasionally required to sit, climb, balance, stoop, kneel and reach with hands and arms. The employee will periodically lift and or move up to 10 pounds and occasionally lift and or move up to 25 pounds. Vision abilities required by this job include distant/close vision. Possible travel up to 15%.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

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