Sales Counselor

Responsibilities: • Consistently meet or exceed sales activity and performance metrics as established by Lutheran Life Communities • Optimize occupancy by qualifying appropriate candidates and matching to vacancies through collaboration with other sales team members • Provide ongoing, effective, and timely follow-up with all prospects through outbound calls, appointments/tours, home visits, community events, and other tactics as appropriate to meet or exceed occupancy goals. • Responsible for collecting and completing accurate residency applications including supporting documentation for prospective residents. • Participate in department meetings to discuss tactics and strategy for lead generation and lead conversion. • Assists in creating interest in Lutheran Life Communities through participation in Sales events on and off campus • Assist in the development and implementation of the written marketing plan based on prospect feedback and competitor trends. • Timely and accurate documentation of all sales activity in the CRM (Customer Relation Management Software) to advance the sales process with each prospect. • Coordinate with prospects, family members, caregivers and other professional providers to ensure a successful move to the Community. • Refer prospects, current residents/patients and former residents/patients to Lutheran Life Communities’ services whenever appropriate. • Participate in on call and after hour’s department coverage as assigned, including evenings and weekends, if necessary. • Ensure proactive and effective communication of critical information to the appropriate interdisciplinary team prior to move in to facilitate a positive experience for each resident and family. • Ensure compliance with applicable licensing regulations adhering to directives from all licensing and regulatory agencies • Encourage and respect prospect's rights especially that of self-determination, while meeting prospect’s physical, emotional and social needs. • Ensure confidentiality relative to regular and consistent communication that is provided for the prospect, family and others concerned with the prospect's care. • Exercise quality use of time management as evidenced by the ability to work highly independently. Requirements: • Bachelor's degree from four-year college or university; or at least three years related experience and/or training; or equivalent combination of education and admissions or sales experience preferably in, senior living, long term healthcare, skilled care, senior community based services or related field. • Knowledge and experience utilizing sophisticated CRM technology. • The ability to make effective and persuasive speeches and presentations on controversial or complex topics to public groups, prospects and customers. • Ability to respond effectively to the most sensitive inquiries or complaints. • Work schedule may include working mornings, evenings, weekends, and holidays