WORKING AT UNITED:

Building Opportunity

Working at United is more than just a job, it's being a part of something bigger. United employees make a difference in our communities by providing our neighbors with an opportunity to run a business, communicate with family and friends across the world, and access unlimited resources. United also builds opportunities for our employees to develop professionally, grow their careers, and use their skills to help others.

Seize your career opportunity and help build opportunities for others by joining United's team!

We offer...

• Family oriented culture
• Competitive wages
• Affordable medical, dental, and vision insurance
• 401K match
• Paid holidays, accrued vacation, and sick days
• Opportunities for career growth through company-paid training and development
• and much more!

SUMMARY:

Responsible for providing subject matter expertise on the design and implementation of complex data networks and voice solutions for small business and enterprise customers across a rapidly growing regional ISP. Works as a collaborative member of the sales team to market and sell the company's product lines. Provides insight to customers on current network solutions. Works closely with sales teams on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Our working environment is innovative and cohesive and requires positive team players.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the sales teams and leadership in the development of the overall business strategy to acquire new customers. Contributes to the costing and pricing of a solution.
• Provide timely, technical support and problem resolution for field service questions.
• Assist in generating new business and ensure the growth of existing accounts.
• Design solutions for customer that meets their business requirements.
• Translate complex technical design requirements into information that customers can understand and respond to.
• Serve as a technical expert to review RFP responses for content and accuracy before they are submitted.
• Provide technical support for events and technical trade shows as required.
• Develop, deliver, and run effective presentations, meetings, and client interviews.
• Work with United Communications Network Engineering, Network Operations, Project Management, and Customer Operations to acquire an intimate knowledge of all United Communications product concepts, processes, and procedures.
• Keep up to date on technological and market evolution as well as competitors' activities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Knowledge of IP routing protocols (OSPF, BGP, PIM) and IPv4/IPv6, VOIP, MPLS, L2/L3 VPN, and Metro Ethernet.
• Be onsite for customer installations to ensure successful implementation of the services ordered.
• Owns the technical aspects and process of our UCaaS solution both internally and with customers and host live demonstrations for prospects.
• Assist with internal project management of enterprise opportunities and all UCaaS opportunities.
• Other duties and responsibilities as assigned.
• Cultivate local partnerships and organizational affiliations to positively promote and position United Communications brand within the communities we serve. Actively participate in community events and service opportunities.
• Live out the United Core Values and Experiential Values and be an example to others.
• Win as a team - make big things happen by working together and being open to and suggesting new ideas.

JOB QUALIFICATION AND REQUIREMENTS:

Education, Experience, Skills, and Licenses/Certificates:

• Bachelor s Degree in Computer Science or a related discipline, or equivalent education and/or experience.
• Minimum 7+ years of experience in the areas of responsibility listed above.
• CCNA or JNCIA certification is a plus.
• Knowledge of ADTRAN and Calix access systems is a plus.
• Must possess skills in presenting, persuading, and negotiating.
• Highly motivated. Can work in a rapidly growing company and industry.
• Strong self-starter who can work independently while being part of a close-knit team.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of network knowledge.
• PC Skills –advanced word processing and email skills, along with the ability to review and analyze data in company systems. Must be proficient in using Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.

Knowledge and Personal Qualifications:

• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others ideas, and support for group decisions.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects, stress, and conflict.
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines.
• Ability to operate motorized work equipment and office equipment, including personal computers, phone systems, and software applications.

ABOUT UNITED COMMUNICATIONS:

United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved to be an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers a personalized user experience with local customer service, ranking as one of the industry s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S MISSION:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

UNITED COMMUNICATION'S VALUES:

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.