COMPANY OVERVIEW

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 550 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

AVAILABLE POSITION

Hand & Stone Massage and Facial Spa on 606 Haddonfield Rd is looking for a responsible, dependable individual with excellent COMMUNICATION and SALES skills to join our team! We are currently looking to fill a Full Time Sales Representative position.

POSITION SUMMARY

Our Sales Representatives are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our sales associates schedule all of the service appointments. Most importantly, this position entails selling memberships and upselling services and gift cards to our clients. A more extensive list of the responsibilities is as follows:

• Meet membership sales goals
• Communicate sales promotions and service options with clients
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals and priorities assigned by management
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Communicate with both massage therapists and estheticians to maximize the appointment book
• Computer data entry

BENEFITS

• Hourly rate PLUS competitive commission and bonuses - earn $5-$15 per membership sold, with the potential to earn up to $3.33 more per hour based on sales
• Health Insurance (vision included)
• Dental Insurance
• Aflac
• 40 hours PTO
• Bonus Pay
• Employee Discount

POSITION REQUIREMENTS

• Sales experience with proven results; membership sales is a plus
• Capability to work flexible hours including nights, weekends and some holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution

PREFERABLE QUALIFICATIONS

• Associate or Bachelor’s Degree
• 2+ years in sales
• Experience using Zenoti or salon booking computer software

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.