Sales Support / ECN Coordinator Job at Timberline Manufacturing
Job Title: Sales Support / ECN Coordinator
Primary Responsibilities:
Coordinate all Engineering Change Notices, BOM changes, routing changes etc. that come through Timberline by implementing and tracking build documentation updates for both external customers and internal departments. Assist in the development of new product quotes and provide customer service and support as needed.
Principal Accountabilities:
- Implement and track all documentation changes
- Create initial documentation folders in preparation for all builds
- Implement and maintain any changes to labor within the ERP system
- Assist sales in creating accurate quotes by performing research and administrative tasks (e.g. entering BOM's, crossing over part numbers, getting component quotes).
- Manage large quote projects and applying real-world knowledge to drawings
- Maintain BOM's as needed to maintain on-going accuracy.
- Respond appropriately and in a timely manner to customer or internal inquiries.
- Other duties and responsibilities as assigned
Specific Accountabilities:
- Accurately interpret customer specifications such as drawings, bills of material, and standards.
- Work with sales and engineering to determine tooling and processes required for product.
- Work with vendors to achieve best pricing, quality, and delivery guarantees for materials.
- Outline quote based on process analysis and materials pricing.
- Perform data entry and creation of electronic part record in ERP.
- Maintain part record in ERP when changes are made.
- Track customer communication and ensure responses are accurate and timely.
Skills & Experience:
Required:
- Strong office computing skills.
- Experience using an ERP software package.
- Interpersonal communication and customer care skills.
Preferred:
- Ability to analyze technical drawings.
- Previous electrical quoting and inside sales.
Timberline Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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