Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

We are focused on elevating our technology and the ability to provide integrated solutions across our segments will be critical to growth in our core operations and overall growth of our business. In this exciting new role, the Salesforce Administrator will be responsible for gathering requirements, designing, configuring, and supporting solutions within the Salesforce platform. The Salesforce Administrator will partner with Meriplex commercial, sales enablement, IT and corporate stakeholders to build and support solutions, content, tools and processes that deliver executive facing solutions.

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

[what it takes]

• Plan, develop, and configure new functionality to support existing Meriplex Salesforce ongoing adoption Salesforce. This may include updating or creating objects, fields and field values, page layouts, actions, process builder, custom reports, dashboards, user roles & profiles, data sets, and more.
• Maintain a detailed understanding of the overall Meriplex Salesforce application architecture, release processes, Meriplex data models and sources, and integrated applications.
• Monitor user support requests & escalations and respond in a timely manner.
• Maintain CRM database for integrity and accuracy including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc.
• Monitor Salesforce annual releases, install routine updates and identify/communicate any areas of concern or interest.
• Participate in design/architecture reviews to ensure that changes to the system are consistent with sales team expectations and limit undesired impacts.
• Lead the effort to test new functionality in each release to ensure that compatibility with current business processes is maintained.
• Provide training and on-boarding to new users, as needed.
• Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating & deactivating user records, etc.
• Build Reports and dashboards within CRM and Excel. Build ad-hoc reporting requests. Maintain reports to ensure efforts are not duplicated and report variations do not grow unnecessarily.
• Other duties and special projects as assigned

Let’s work together to succeed together! A minimum 3 years of Salesforce experience with a track record of developing solutions within a complex matrix organization.

Some experience in the following areas will serve you greatly in this role:

• Advanced understanding of databases and how to extract/analyze data using Excel and MS Access
• Additional experience with Configure-Price-Quote (CPQ) solutions, Visualforce pages, PowerBI, and SAP ERP systems is preferred
• Ability to develop custom sales and marketing analytics
• SQL skills
• Highly analytical and detail oriented
• Ability to communicate complex ideas across functions and levels of the organization
• Adept at handling multiple tasks and projects with competing deadlines; ability to adapt shifting priorities
• Ability to identify areas for process improvement and recommend/implement solutions
• Self-starter with a positive attitude; technologically savvy with good people skills
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
• Ability to develop effective relationships with sales and business users and executive management
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
• Highly effective written and verbal communication skills
• Flexible with a demonstrated ability to embrace change

Work Schedule/Travel - Standard Meriplex business hours of 8:00 AM to 5:00. Post COVID there is an expectation that this role will be heavily customer interfacing and could be traveling as much as 30-50%. Currently domestic travel only. Candidates should be comfortable in a traveling environment and will be 100% in office for the first 90 days of employment.

We value both education and experience equally - While your formal degree is required, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in the field along with the following certifications are highly preferred:

• Salesforce Administrator Certification
• PowerBI, and SAP ERP systems

The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the L. I. O. N. award:

Leading with Innovation

Internal Partnerships

Operational Excellence

Next-Level Customer Service

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.