Are you interested in becoming a Scheduler? Now is your chance! Get PAID to do what you love! Become a Scheduler with First Transit!

First Transit is looking for Schedulers to review, revise, and produce final driver manifests for next day door-to-door ADA transportation service. We hire individuals who make attention to detail and interpersonal communication their top priority. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is why our employees call this the “love-what-you-do” line of work!

Job Purpose

Develops daily schedules for the RTC Para-transit service program. Generates an optimization
report to identify “slack time” and scheduling efficiencies per route and generally review each
manifest prior to the daily print production.

Our Schedulers enjoy:

• $21.00/ HR
• Paid training

• Tremendous career with opportunities for advancement

• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan

• Fun and friendly work environment

• A great work environment

Our Schedulers are responsible for:

• Runs daily performance reports, per run, to determine each run’s “slack time” and efficiencies
• Manages all U-zone trips. Places and schedules u-zone trips onto routes based on the hour
  before and hour after the requested time. Calls customer with scheduled pick up time and
  notes the call in tracker notes. Focuses on high productivity and 0 denials. Communicates to
  RTC Scheduling Supervisor and FT management daily what additions if any may be needed
  for next day service.
• Suggests possible alternative scheduling in order to gain optimal efficiency and customer
  service.
• Review schedules as generated by RTC and coordinates the generation of printed copies for
  dispatch and the drivers.
• Monitors “troubled” schedules and attempts to research causative events with the assistance
  of our Field/Road Supervisors. Works to maintain a high level of on-time performance for all
  scheduled runs.
• Maintains open lines of communication with the RTC scheduling function concerning route
  problems, and any unusual circumstances regarding routes or manifests.
• Develops, produces, and analyzes a variety of reports, recommending service and procedural
  changes when appropriate.
• Works with RTC customer service staff to resolve customer scheduling problems, responding
  to customer inquiries and communicating with RTC staff.
• Prepares daily Driver Assignment Sheet (DAS) and Drivers Extra-Board Schedule.
• Appropriately responds to drivers’ requests for time-off as to avoid service interruptions.
• Schedules and administers routes for special FT work assignments.
• Assists Radio and Window dispatchers by providing daily lists.
• Prepares appropriate response(s) to written communications from operators regarding
  scheduling issues. Meets with vehicle operators when there are persistent complaints about
  specific routes.
• Reviews the standing order database, monitors cancellations, and offers possible alternatives
  to current scheduling practices to optimize overall customer productivity.
• Works closely with union members and follows the Collective Bargaining Agreement.

To qualify as a Scheduler, you'll need:

• A High School Diploma or GED.
• Technical degree preferred
• 2 years experience in an operations environment, preferably a dispatch or operational function.
• 2 years experience in a customer service position.
• 2 years experience in data entry and computer applications with a high degree of accuracy,
  thoroughness, analytical skills, and the necessity to work under time pressure.
• Ability to work the late afternoon through late evening, weekends, and holiday shifts.
• Ability to prioritize tasks and to manage time effectively.
• Must be self-motivated and able to achieve satisfaction from self-recognition of accomplishment.

First for a Reason

Benefits

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.