Senior Helpers is currently seeking a Scheduling & Caregiver Recruiting Coordinator to work in their Bolingbrook office.

Benefits

• Competitive Pay
• Paid Time Off
• Performance-based Pay Increases
• Advancement Opportunities
• Service awards
• 401k match
• Enriching career that fosters professional growth

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the owner and with input from the Client Manager and HR Manager where appropriate, recruit, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with Human Resources Manager on a regular basis
• On call duty averaging two weeks per month and as directed by the Office Manager or Caregiver Manager, this may include providing care to clients
• Communicate with the Client Manager or Owner to Hire for the Void on a regular basis
• With the aid of the self booking system, arrange and complete interviews
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. Collects new documents as directed, notifies Human Resources when new documents cannot be obtained
• Audits timecards on a regular basis to ensure hours match scheduled hours

Qualifications:

• Minimum of one year in a staffing/recruiting position – References required
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Experience as a caregiver an advantage
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions