Scheduling Representative

Position Location: This is a remote position, but the employee must be based in Michigan.

Number of Positions: 3

Shifts:

Monday – Friday, 8:30 a.m. – 5:00 p.m.

Monday – Friday, 9:00 a.m. – 5:00 p.m.

Monday – Friday, 9:30 a.m. – 6:00 p.m.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers incoming telephone calls from referring physicians or patients, determines the study/studies to be scheduled or forwards calls to appropriate personnel or department. Answers questions about organization and provides callers with address, directions, and other information.
• Determines urgency of appointment based on brief assessment and on familiarity with a patient’s condition and history. Schedules in a timely and appropriate timeframe
• Reviews with the caller the preps, warnings and any information needed for the study.
• Obtains/confirms demographic information, insurance information and prior study information with all patients and enters/updates as necessary.
• Accurately reschedules and/or cancels patient appointments per request.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Responsible for outgoing calls to schedule a patient that is not yet scheduled.
• Reviews applicable notes, contacts patient and coordinates appointment time, as requested by Radiologists, documents applicable notes and adjusts “status” in system accordingly.
• Provides exceptional customer service through patient communication and scheduling efficiencies
• Maintains the schedules of assigned physicians by knowledge of provider rotation, preferences and available slots. Ensures adequate use of physician’s time by using a wait list to fill cancelled appointment slots
• Prepares all biopsy paperwork for the next day such as consent forms and lab’s required.
• Covers and assists other scheduling coordinators as needed.
• Maintains patient confidentiality.
• Handles callers with compassion, professionalism and a sense of urgency
• Performs other assigned duties as required by management.
• SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)

• At least one (1) year of experience working in a call center.
• Experience working in a health care environment preferred.

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from customers, or members of the business community. Ability to comprehend what is being asked for and the ability to reason when the request is not correct and then direct them to the correct information. Ability to speak fluently and make oneself understood effectively.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and must be able to type efficiently.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

"Regional Medical Imaging is an Equal Opportunity Employer"