Denver Zoo is a leader in animal care, wildlife conservation and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations.

Denver Zoo honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions - Inspire Awe: Safety, Care, Connect and by embracing our Core Values of: Welcoming, United, Transformative, Curious Courageous in all that we do.

The Seasonal Guest Operations-Attractions Representative will support Denver Zoo’s mission and goals by providing a safe and engaging experience for our guests at our attractions and throughout the park as well as performing the following duties.

Our staff is a dedicated and diverse group of individuals committed to providing quality care to our animals while creating moments of awe for guests. If you are a like-minded individual and thrive in a dynamic, fast paced and innovative culture, Denver Zoo is the place for you!

Essential Duties and Responsibilities

• Provide friendly and courteous service to all guests and departments.
• Engage with guests prior to and after the rides to create a memorable experience.
• Create a fun, safe and engaging environment while operating attractions including, children’s train, carousel, 4D Theater, Stingray Cove and Lorikeet Adventure.
• Complete scheduled cleaning tasks and also ensure the rides are clean and presentable at all times during operation.
• Provide efficient and accurate collection of tokens or tickets in exchange for entry to attractions.
• Utilize daily checklists to complete start up and shutdown procedures for other rides and attractions.
• Constantly evaluate the attractions and surrounding areas for any safety concerns or situations that could impact guest experience.
• Constantly monitor guests participating in attractions and correct any issues (specifically safety) in a courteous manner.
• Effectively communicate with team members and other zoo staff by using platforms including a two- way radio, desk phone and email.
• Assist with opening and closing of the water feature (small river for children to play in).
• Monitor the water feature attraction through-out the day and report any safety concerns accordingly.
• Maintain a professional attitude and appearance.
• Engage in friendly conversation with guests and offer information about the history of the zoo as well as current updates.
• Ensure the overall cleanliness of the zoo by picking up trash and debris and reporting any concerns to the appropriate department.
• Actively watch for any safety concerns within the zoo for our guests, staff and animals and report to a manager or security supervisor.
• Set priorities in alignment with Inspire Awe:
  • Safety first, always
  • Care demonstrated through exceptional guest service
  • Connect with each guest utilizing ROADMAP’s guest engagement strategies and program develop process
• Demonstrate a commitment to Denver Zoo’s Sustainability Policies by adhering to all environmental, safety, & health regulations, procedures, and goals.
• Act in accordance with Denver Zoo’s Core Values: Welcoming, Curious, United, Courageous, Transformative all interactions with staff, guest, volunteers, and vendors.

Other Responsibilities and Duties

• Adheres to ride incident/accident reporting procedure.
• Ensure all rides and facilities operate properly, and address/resolve any issues as they arise.
• Ensure all location checklists are done prior to opening and any issues have been either resolved or reported.
• Inspect the department locations through the eyes of the visitor look for safety hazards and ensure that any irregularities are reported for correction.
• Participates in the zoo’s Zoo Patrol program by ensuring safe offloading of children from school busses in the east parking lot and directing them to the appropriate locations.
• Assists the Attractions, Events, Admissions, Guest Care Center and Security teams with a variety of projects.
• Assists with snow removal.
• Performs various duties as assigned.
• Friendly, up-beat and approachable.
• Self-motivated and capable of working individually and on a team.
• Ability to communicate effectively and make safe decisions in noisy, crowded situations.
• Enthusiasm and willingness to learn.
• Self-motivated and capable of working individually and on a team

Technical / Professional Requirements & Qualifications

• Minimum three months in a customer service role.
• Willing and available to work diverse schedules, including weekdays, weekend days, and evenings.
• Bilingual in English and Spanish a plus.

Position Conditions

• Ability to work outside for up to 7 hours at a time.
• Ability to walk (80 acres) and/or stand up to 8 hours daily in extreme cold and extreme heat.
• Ability to work dexterously with hands and arms and lift up to 25 pounds.

Compensation

Hourly Rate: $17.29

Benefits

This is a seasonal position and as such is not eligible for benefits at this time; however sick time is accrued.

Application Process and Timelines

Open until filled. Review of applications will begin immediately. Denver Zoo reserves the right to close the position prior to this date.

Denver Zoo is following all CDC guidelines. CDC states that receiving the COVID-19 vaccine is the best defense against the spread of, and severe illness due to, COVID-19. Denver Zoo highly encourages our employees to be vaccinated. We do ask for employees to upload their vaccination card into our HRIS for documentation. This information is kept confidential.

Black, Indigenous, and People of Color (BIPOC) and others who identify as nonwhite, people with disabilities, members of the LGBTQIA+ community, and those with lived experience with racism and/or misogynoir are encouraged to apply for this role.

Denver Zoo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status or any other characteristic protected by law.

www.denverzoo.org