Job Summary: The Dockhand is responsible to maintain the cleanliness of the marina and assist the marina team to serve marina customers and guests by performing the following duties

Job Responsibilities:

• Carries out routine cleaning duties that meet established quality standards for all marina related operations; insures the recognized standards are maintained and that quality, and delivery commitments are met
• Assists the Dockmasters and other Dockhands in marina related duties such as securing boats to docks, connecting and monitoring utility services (power, water and telephone), black water pump out, waste disposal and facility sanitation
• Provides the highest level of customer and guest services, expedites any and all requests from vessels including transport of patrons and baggage to and from dockside, delivery of provisions and packages
• Routinely operates, motor and water vehicles and other various mechanized equipment
• Provides general security and supports marina and facility security teams in their security related efforts; reports disturbances in dock area to superiors and maintains general vigilance
• Assists refueling operations when required at the marina refueling facility, ensures safe fueling procedures
• Provides service to marina and facility guests and carries out routine marina maintenance
• Complying with instructions or duties as may be reasonably assigned
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs?
• Ability to read write and speak, and communicate in basic English preferred?

Knowledge, Skills, & Abilities:

• Detail oriented and thorough??
• Ability to remain discreet and respect the privacy of guests?
• Ability to perform consistent work to the highest of standards?
• Ability to interact with guests in a pleasant friendly way?
• Ability to read write and speak, and communicate in basic English preferred?
• A broad knowledge of marina operations, boat lifting, boat handling and towing, plant and equipment maintenance
• Proven skills or the willingness to be trained in administration, seamanship, communication, health and safety, plant and equipment maintenance and marina operations
• Familiarity with common marina operational documentation (e.g. agreements, contracts, terms and conditions, marina rules and regulations etc.) and the ability to analyze them
• A positive attitude combined with the ability to communicate fluently and relate well to customers in the leisure environment and the ability to manage and motivate staff
• Commercial awareness and an eye for detail in all aspects of work
• High standards of presentation and accuracy in written work
• Proficient swimmer
• Full driving license

Physical Demands:

• Frequent bending, stooping, kneeling, pushing, pulling, walking, and lifting
• Must be able to lift 50lbs

Working Conditions:

• Is regularly exposed to outdoor weather conditions
• Is frequently exposed to work near moving mechanical parts
• May work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards
• Is occasionally exposed to risk of electrical shock

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.