JOB SUMMARY As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities. RESPONSIBILITIES Operational Excellence  Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.  Accurately process all POS transactions and capture of customer information.  Have a proper understanding of the radio communication and all technology tools used in the store.  Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.  Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.  Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.  Assist with store maintenance needs and supply ordering.  Meet deadlines – IMRDs, damages, transfers, charge sends, etc.  Properly print tickets in WebIM.  Protect our assets by adhering to all loss prevention policies and procedures.  Detail oriented with ability to multi task and prioritize work to produce desired outcomes Be Buddy/Team Player  Model behavior that reflects the company’s core values.  Appropriately manage conflict and take ownership for your part in the team dynamic.  Demonstrate a high degree of maturity and integrity.  Identify opportunities to support the team in delivering a transformational experience.  Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Support the Customer Experience  Greet and connect with the customer by offering beverages, providing iPads, and answering questions.  Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.  Ensure a high level of customer service through extensive product knowledge and product ownership.  Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.  Assist when necessary with operational activities.  Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.

Job Type: Seasonal

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Orlando, FL 32821: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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