Sec II-Intake/Sched (37.5 hours a week)-Faculty Group Practice-*Lake Success, NY Job at NYU Langone
NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a FGP Sec II-Intake/Sched (37.5).
In this role, the successful candidate willperform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Serves as a lead in front desk operations, provide training & support onboarding of new hires.
Job Responsibilities:
- Greets patients professionally both in person and on the phone.
- Answers patient questions and/or properly refers questions and issues to the appropriate contact.
- Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.
- Promotes a positive patient experience throughout all patient interactions in person or by phone or other media.
- Ensures availability of treatment information by retrieving and updating patient records.
- Verifies insurance information and obtains information needed to schedule and bill for services.
- Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
- Performs other duties as needed.
- Serve as a lead in front desk operations by being the primary trainer and supporting the onboarding of new front desk employees.
- Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance.
- Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable.
- Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate.
- Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
- Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed.
- Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents- results, records, forms, etc. Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documents.
- Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution.
- Monitors waiting areas to identify and communicate wait times.
- Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed. Promotes the use and sign-up of MyChart.
- Answers phone calls and requests in a professional and patient friendly manner.
- On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Collects and/or asks patients to sign any missing patient related information.
- Answers patient questions to ensure understanding and patient satisfaction. Refers them, when necessary, to senior level staff or billing representative.
- Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls. Takes messages or directs caller to appropriate person or area.
- Releases medical records in accordance with HIPPA and FGP ROI guidelines. Documents disclosures in EPIC and fulfills requests within a 10 day timeframe.
- Maintains patient privacy as it relates to HIPPA standards.
- Refers all inquiries regarding pre-authorizations/certifications to the appropriate person or area.
- Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner.
- Monitors and completes assigned administrative in-basket messages in a timely manner and according to practice guidelines.
- Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks).
- Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.
- Demonstrates knowledge of the organization’s service standards and incorporates them into the performance duties.
- Provides material such as forms and letters for appropriate patient and/or provider needs.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable.
- Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or heavy workload.
Minimum Qualifications:
To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
Preferred Qualifications:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $52,468 - $52,468 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Required Skills
Required Experience
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