Position: Security Officer
Location: Casino
Department: SecurityMinimum Age: 21
Reports To: Security Supervisor

Shift: Day, Swing, Graveyard
FLSA Status: Non Exempt

Position Summary: To ensure the security of Chinooks Winds customers, staff, facilities & assets are protected.

Essential Functions:

• Monitors Chinook Winds facility, property, and money handling areas, to ensure the security of customers, staff, and assets of Chinook Winds during assigned shift.
• Crime detection, prevention and suppression through investigation of suspicious circumstances and the elimination of the opportunity to commit crime; apprehension of offenders. Will often be assigned to complete thorough investigations and detail oriented reports regarding criminal and non-criminal incidents utilizing standard computer programs.
• Delivers fills/credits from Cage to gaming stations and escorts all chips and cash transfers.
• Maintains working knowledge of all Chinook Winds promotions, events, and services.
• Investigates complaints/concerns from guests/employees. Analyzes situation, resolves ensuring compliance with Chinook Winds policies and procedures.
• Occasionally must physically subdue, restrain and remove customers or employees.
• Performs all duties according to Chinook Winds & the Security Departments customer service standards.
• May be required to assist guests with jumpstarting vehicles and changing tires.
• Monitors & maintains general knowledge of alarm system and reports any irregularities.
• Will provide input or recommendations for improvements/changes in program processes or services. Will participate in other department projects as directed.
• Transports Chinook Winds’ staff for drug tests.
• Must be able to work in a crowded environment.
• Will be required to remove and reinstall cash boxes and use hand held scanners for up to 8 hours per shift.
• Will be required to sort and separate VLT boxes according to type.
• Will be required to operate a battery powered casino cart used to transport carts containing VLT boxes.
• Works with local police, fire and emergency medical teams as necessary.
• Maintains and controls access to restricted areas.
• Checks ID’s for possible underage guests.
• Performs First Aid, CPR and uses the AED as required.
• Assists in locating lost property and files reports for lost and found property.
• Performs an abundance of additional duties as directed or deemed necessary.
• Will occasionally be required to work overtime, including extended shifts, additional days, holidays and special events.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Competency Statements
Communication Skills- Ability to communicate effectively with others verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Enthusiastic- Ability to bring energy to the performance of a task.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Ability work independently with minimum supervision and be able to follow detailed security procedures.

Education
High school diploma or GED

Experience
1 year experience in a Customer Service
6 months gaming security, security, military or law enforcement experience preferred

Computer Skills
Microsoft Office beginner level including Word, Excel, and Outlook

Certificates & Licenses
Siletz Tribal Gaming License
Valid Driver’s License, ability to obtain Oregon Driver’s License within 90 days of hire.
CPR Certified within 1 month of employment

Other Requirements
Flexibility to handle changing priorities and schedules and have excellent time management skills.
Must have excellent written and oral communication skills and experience working in a team environment.