Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. The Hotel has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Summary

The Senior Business Travel Sales Manager (Hotel Swexan) to manage two Transient Focused Buyers; Corporate Negotiated and Leisure Agencies. The Corporate Negotiated includes Global, National Accounts as well as Local. The Leisure Agency side covers Consortia and TMC’s.

Job Functions

• Achieve Monthly, Quarterly, and Annual Revenue and Direct Sales Goals including Outside Sales Calls, Prospecting Calls, Site Inspections, and Entertainment as outlined
• Submits RFP’s, with DOSM alignment re: rate, for all Global and National (if applicable) Accounts.
• Is the Point-of-Contact for all Local Corporate Accounts
• Works within Harwood Hospitality Resources to Garner additional Leads and Cross-Promotional Opportunities
• Sets Goals per Account and Creates an Action Plan for Key Accounts
• Works closely with LHW’s Sales Team Members managing Global Hotel Accounts
• Identifies, Develops and Solicits new Retail Travel Agents, Consortiums, Entertainment and possibly Wholesalers.
• Works with DOSM on inclusion for Virtuoso, Amex FHR/Hotel Collection, Signature, etc.
• With DOSM, Creates Offers and Promotions and ensures they are distributed within all networks, i.e., LHW, TMC’s, Consortia’s like Virtuoso, etc.
• Ability to Evaluate Potential Business Opportunities, Qualify Potential Accounts, Complete Bid Process, Complete all Portions of the RFP Process, Negotiate Rates and Contract Volume Sales Agreements
• Leads the TMC Strategy setting Corporate and Leisure Goals per TMC. Emphasis on American Express, CWT, Internova
• Research and Develop New Leads for Property Business to support a new-build hotel.
• Provide Weekly and Monthly Reports of Sales Calls and Actions as Requested by Director of Sales and Marketing, as well as other assigned projects.
• Travels to meet with Customers and Prospective Customers to Educate on Product and Experiences that includes but is not limited to Sales Calls, Tradeshows, and Industry and Community Events.
• Meets, Welcomes, and Entertains Customers and Conducts Property Tours in a Hospitable and Professional Manner Reflective of a Five-Star Service Environment.
• Share and Educate Team on Travel Industry Accounts and Partnerships.
• Negotiate, Draft, and Generate Proposals, Contracts and Addendums that Ensure both Budget and Revenue Targets are achieved.
• Assists DOSM in the Development of New Programs and Sales Campaigns to Obtain Additional Sales from the Various Market Niches.
• All Communications and Tasks should be Completed to the Highest Level of Detail and Professionalism, including Luxury Language with Polished Written and Verbal Communications.
• Coordinate Amenities, Client Gift, Pre-Arrival and Courtesy Services for on Property Guests, as assigned.
• Create Positive Relationships with Other Departments to Ensure Success of all Guests and Leisure Customers.
• Remain Flexible in a Demanding, Sales Focused Environment.
• Welcome new Tasks, Trainings and Responsibilities as Assigned.

• Be a Positive Contributor to the Daily Team Environment and Success of the Sales Team and Hotels Financial Objectives.
• Provide Excellent Customer Service and Telephone Etiquette.
• Participate in Daily/Weekly Sales Meetings, Revenue Management Meetings and Training as required.
• Develop and Maintain Knowledge of Market Trends, Competition, and Customers

Knowledge, Skills, Abilities:

• Sales & Catering System Software, i.e., Delphi or like
• Hotel PMS, i.e., Opera or the like
• Microsoft Office; Word, Powerpoint, Excel
• Ability to Analyze Agency 360 and Rate 360, in return make Conclusions/Recommendations
• for RN and ADR success.
• Ability to Analyze Data and Develop Action Plans
• Ability to Build Data Spreadsheets re: Accounts and Trends
• Able to Travel and Represent Hotel Swexan as Requested
• Able to Work Nights, Weekend and Holidays When Business Needs Dictate.
• Able to Work in a Team Environment
• Strong Verbal and Written Communication Skills
• Attention to Detail
• Able to Work in a Fast Paced, Stressful Environment.
• Hotel and Competitive Market Knowledge

Required Qualifications:

• Two (2) to (4) Years in similar role or Corporate Negotiated Sales managerial position in a Luxury Brand, Luxury Independent Hotel or Full-Service Hotel.