RG Maintenance (part of the Automated Gate family of companies) is the premier provider of both residential and commercial gate and perimeter security services in the West. Our primary services include service, repair, retrofit and new construction services, including full fabrication services for custom gates and entryways.

The RGM team has grown dramatically in the past two years, growing from fewer than 50 employees to 190 in five states through a strategy of great customer service and dynamic growth.

About the Role

The ideal candidate for this position is a seasoned Technician highly skilled in the installation and troubleshooting of CVTT equipment.

Essential Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.

What's In It for You

• Monday - Friday schedule
• Paid holidays
• A dynamic and growth-oriented environment where ideas and change are welcome (and needed).
• Top-of-the-line industry pay with annual reviews of performance and compensation.
• Medical Coverage paid at 100% for the employee with both UHC and Kaiser options. Family coverage also available.
• Dental, Vision, and other supplemental Insurance options.
• Company paid Life, AD&D, Short-term, and Long-term disability insurance.
• Retirement 401(k) through Vanguard with a 75% blended match on the first 5% contributed.

Required Education and Experience

• Education and/or experience equivalent a High School diploma and 5+ years working with gate operators, electro-mechanical control systems, low-voltage electrical systems, or similar trade-related experience. Associates degree or vocational program with a focus on repair of low voltage electrical systems preferred.
• 3+ years of field service-related experience working on-site at customer locations and interacting with customers.
• 3+ year of troubleshooting CVTT systems and external/outdoor low voltage electrical systems.
• OSHA 10-Hour Certification preferred.

Additional Qualifications

• Communications: Able to communicate effectively in written and oral format with diverse individuals. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects.to read and comprehend written work instructions, technical documents, blueprints, manufacturer instruction manuals and other materials in English.
• Math: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight.
• Reasoning: Able to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form. Ability to develop logical troubleshooting techniques based on an understanding of the product performance and test requirements.
• Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects/work orders. Able to work with minimal supervision.
• Technology: Knowledge of email, texting, and work order systems sufficient for basic communication, reporting, and notes.
• Physical Requirements: Able to push/pull/lift up to 50 lbs. frequently throughout the day. Able to stand, climb, walk, kneel, and crouch as required at a variety of customer locations/work sites.
• Driving: Must be able to operate a motor vehicle for extended periods of time and possess a clean driving record.