About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Consumer & Small Business Banking providing coverage for Branch Banking, Chief Customer Office, CSBB Control, CSBB Diverse Customer Segments, CSBB Operations, CSBB Strategy & Transformation, Consumer Marketing, Deposit Products Group, and Small Business. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications, US:

18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year of retail banking experience
• 1+ year of financial crimes experience
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to work effectively, as well as independently, in a team environment
• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills customer service
• Ability to organize and manage multiple priorities
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Bilingual speaking, reading, and writing proficiency in Spanish/English
• Experience with Detection Operations / Fraud & Claims Management
• Experience with Hogan, CLAIMS, CIV, SVP, DIPR, CCM

Job Expectations:

• Must be able to attend full duration of required training period.
• Paid Training will be 5 weeks from Monday through Friday from 9:00am - 5:30pm EST.
• Must be flexible to work during our hours of operations. Monday through Friday from 8:00 am - 8:00pm Eastern Time and every Saturday from 9:00 am - 5:30 pm Eastern Time.
• This position will include second shift schedules and you will be required to work every Saturday.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.