SUMMARY

Responsible to support the VP, Supply Chain Logistics in all facets of the business including direct interaction with key accounts and providing support for logistics services required by each. Manages staff’s daily activity to include but not limited to: account management, move management services and ILIST administration giving direction the operations. Assists Logistics Director with task completion upon request and in the Director’s absence.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Manages activity on each account insuring we meet contract requirements while proving overall direction in the areas of warehousing, inventory control and transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Requires attention to detail to the move management aspect of Logistics services. It encompasses all facets of daily interaction with key accounts and includes but not limited to the following:

Move Management Supervision and Services

• Establish and maintain procedures and reporting per accounting following contract guidelines.
• Establish quality scorecards per account and report those scores to the account quarterly.
• Chair quarterly scorecard meeting with all assigned accounts reviewing the scorecard and putting new processes in place to improve service.
• Keep up with daily account activity to include.
  • Receiving shipping instructions from accounts and verifying that the information is accurate.
  • Preparing cost estimates.
  • Contracting 3rd party vendors in specific market areas for assigned task.
  • Preparing contract/proposal order for service and providing it to the customer.
  • Contracting origin/transportation/destination services with 3rd party or local services
  • Recording all information within the IMIS system regarding shipment and service provider info.
  • Notification to customer of load dates and transportation times
  • Ensure that load date and contracting agent has performed services to the customer’s satisfaction and have fulfilled all obligations
  • Track the transit times to ensure a timely delivery to meet the customer’s deadlines.
  • Pre-call destination to inform them of the inbound shipment and obtain information on delivery instructions.
  • Confirm that delivery has been fulfilled to customer’s satisfaction and the contracting agent has completed their obligation.
  • Update all tracking information in IMIS.

Administration Supervision Responsibilities

Supervises and supports the administrative staff’s completion of:

• WMS activity: Articles Entry; Create work orders; Pull Sheets
• Audit terminal/carrier paperwork prior to pre-bill
• Pre-Bill All Shipments
• Quality scorecard reporting

Revenue distribution supports Director in all aspects

• Update databases and customized spreadsheets with current activity
• Daily registrations
• Creating shipping labels
• Trace shipments
• Obtain POD information.
• Maintain PO Summary Reports
• Audit and maintain weekly Unbilled Report for assigned shipments.
• Assists in Maintaining Acceptable Collections Report.

Inventory Management Responsibilities

• Able to work and navigate Windfall Inventory Management System.
  • Daily & Monthly Responsibilities include: creating and processing work orders; cataloging work orders; creating and generating customer specific reports (e.g. inventory exception, square footage reports).
• Aid warehouse by cross referencing inbound purchase orders.
• Coordinate dock appointments with carriers and maintain warehouse calendar with up to date information.
• Liaison between accounts and warehouse for inventory inquiries.
• Back-up Inventory Specialist; as needed to complete work orders and required reporting.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate requirement in Microsoft Word, Excel
• Develop expert level in the Warehouse Management System.
• Minimum keyboard skill level of 40 wpm.
• Must have strong communication (written/oral) and customer service skills.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree; from a four-year College or university or two to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret documents such as rules, instructions, forms, government regulations, and procedure manuals. Ability to write procedure manuals, reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Project Management Certification within one year.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.