Senior Product Manager, Core Merit App Job at Merit International, Inc.
About Us
Merit’s verified identity ecosystem helps trusted organizations across government and enterprise solve critical real-world problems in workforce development, emergency services, licensing, education, defense readiness, and other sectors. Thousands of trusted organizations - including government agencies and nonprofits - use Merit for digital verification of credentials, licenses, training, and skills.
Using Merit, organizations can capture and certify people data in containers called merits (Watch this video to learn more: What is Merit?), and grant them to individuals. All of an individual’s merits are stored in one place, providing people agency over their verified data, giving people secure access, and selective sharing with other organizations.
By connecting organizations and individuals, the Merit Platform supports a robust verified identity network that serves as a source of truth and trust for entire industries; bringing visibility, liquidity, and trust to people’s data.
Florida Division of Emergency Management
The Florida Division of Emergency Management partnered with Merit to provide a fast, secure, paperless solution for the verification and time-tracking of thousands of volunteers and paid medical professionals assisting with the statewide COVID-19 vaccination efforts. As a result of our work together, FDEM was named a StateScoop 50 Award winner for the State IT Innovation of the Year.
Ohio Department of Education - Afterschool Child Enrichment (ACE) Program
After the Ohio State Legislature created the $125M 2-year Afterschool Child Enrichment (ACE) educational savings account program, the Ohio Department of Education (ODE) contracted Merit to inform parents, guardians, and businesses about the new opportunity and eligibility requirements. Merit developed and delivered support systems, workflows, and digital assets for the ACE program. ODE issued digital credentials to parents and guardians certifying student eligibility, enabling them to use the grants with service providers listed in the Education Marketplace, and the Ohio ACE app is a single destination to view account balances and submit claims.
Virginia's Department of Professional and Occupational Regulation (DPOR)
DPOR partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 Virginia’s Department of Professional and Occupational Regulation (DPOR) partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 professionals across more than 40 industries that are required to have a license to work. With Merit, those licenses are now digital, accessible, and easily verifiable by consumers and businesses.
Merit’s salaries are competitive and transparent. Here’s a look at our pay bands based on different roles.
Our Values
Merit’s values are more than just words on paper – they permeate the company’s brand, culture, products, and even individual actions. Our values are:
Everyone is a friend. We see opportunities everywhere because Merit has endless ways to grow the already vast and self-propagating Verified Identity graph.
Building a network of truth and trust. Merit is modeling the real world of Verified Identity into a digital one, built on merits. Society values truth and merits represent the truth.
A rising tide lifts all boats. We think about entire industries and how to make the most impact on people’s lives. When we succeed, our employees, partners, and everyone on Merit should succeed.
Measure to meaningfully improve. Work is measured by output, not vanity metrics, and the things we do measure have goals.
Use Merit to build Merit. The strength of the Merit network, platform, and company compounds with the addition of every partner, consumer, and employee.
Benefits at Merit
Remote first with flexible working hours Unlimited time-off with encouraged minimums
Medical plans designed to provide comprehensive, high-quality medical and prescription drug coverage with low to no deductible
Dental and Vision coverage
Employee Assistance Program with 24/7 support Income protection through basic life insurance, voluntary additional life insurance, and disability insurance
401k Program
Fully paid parental leave for 6 months for both Moms and Dads
Additional support resources like Rightway care concierge, One Medical, Sibly, and SoFi to support employees in getting the most from their benefits from financial to mental health support
A dedicated People Operations team always looking for feedback and new opportunities to provide benefits that meet the needs of our employees
The Role
Are you prepared to take the reins of our core Merit App and scale them? Can you manage the roadmap and development of this app across native apps, mobile web, and desktop web channels at once, while still adhering to overall product strategy and company business objectives? Do you want to be part of a fast-growing, venture-backed, start-up where your contributions are felt every single day?
If you answered yes to these questions, let’s talk! Merit is looking for an experienced Product Manager to take ownership of a core product in our product offering; The Merit App. You will be responsible for defining product strategies and roadmap for the Merit App, while overseeing the execution and overall vision. For this role, you will need to successfully manage an entire product, not just key features, and have a mind built for creative problem-solving. We’re looking for a mini CEO to own this product.
At the end of the day, the Merit App is the public-facing app catering to our members. We’re looking to hire someone who is hungry for this level of responsibility and prepared to put in the work required to scale its success. If this sounds like you, then we invite you to apply.
Responsibilities
- Ownership of the core Merit App product across native, mobile web and desktop web channels
- Define the strategic vision and roadmap for the Merit App and supporting tools
- Have a platform-centric mindset to deliver distinct features to different end users via a single app
- Be the voice of the end user
- Produce PRDs and Specs with acceptance criteria for new work
- Manage the end-to-end delivery of new features and entire products
- Work with the Design team to produce wireframes and final designs
- Work with the Engineering team to turn PRDs and Specs into development tickets
- Work with Test/QA to produce test plans
- Collaborate with Data Engineering to create data pipelines to extract information from your product to be used internally and delivered externally
- Work with marketing, sales, and customer success teams to effectively release features
- Create data and analytics requirements for tracking success metrics
- Participate in an on-call role when needed
- Present to leadership and the company when called upon
Qualifications
- 7+ years of product management experience
- Has owned the end-to-end development of an entire product
- Experience with consumer-facing software development
- Proven ability to evaluate new technologies, articulate customer insights, test, learn, and make clear, analytical recommendations
- Proven ability to meet deadlines and drive results while juggling many priorities and under tight timeframes
- Track record of identifying market opportunities and articulating competitive differentiators
- Comfort with ambiguity as this role will evolve based on strategy and product priorities
Soft Skills
- Self-motivated, self-starter who gets things done efficiently and proactively
- Empathetic leader who cares about people as much as they care about success
- Strategic thinker who can see the big picture and break it into achievable pieces
- Excellent written and verbal communication skills
- Can manage up and down
- Strong attention to detail, while knowing how to work with ambiguity
- Comes to the table with an opinion, but remains open to the ideas of others
- Knows when to be decisive and how to bring people onboard to those decisions
- Sets expectations up front, keeps their word, and alerts people should expectations need to be changed
- Knows how to utilize data to make decisions, but can operate with a lack of data
- Understands the differences between meeting styles (presentation, brainstorm, discussion, etc.) and knows how to facilitate them effectively
Merit’s salaries are competitive and transparent. Here’s a link to our pay bands: https://www.merits.com/resources/paybands/corporate-operations
At Merit, we don’t just accept differences, we celebrate, support, and value them for the innate benefit of our employees, the competitive advantage of our products, and the strength of the communities we are a part of. Merit is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We encourage applications from veterans and military spouses.
Merit is dedicated to providing an accessible environment for all candidates during the application process and for our employees. If you need accessibility assistance or a reasonable accommodation, you may contact us at talent@gomerits.com.
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