Service Advisor Job at Carolina International Trucks

Carolina International Trucks Conway, SC 29526

Duties and Responsibilities:

  • Fulfill customer satisfaction expectations, using professional communication throughout service process.
  • Ensures all customers are greeted promptly and professionally.
  • Schedules service appointments obtaining customer and vehicle data.
  • Writes up customer’s vehicle problems accurately and clearly on repair order.
  • Ensures repair orders are completed accurately and promptly.
  • Creates estimates.
  • Manages work assignments to technicians.
  • Emails and calls customers with updates.
  • Closes out work orders and takes payments from customers.
  • Maintains safe work environment.
  • Works well with all CIT teams and departments.
  • Performs other duties, as assigned.

Experience and Skills:

  • At least 2 years’ Service Advisor experience in a medium-heavy duty truck environment.
  • Previous billing experience and Dealer Management Software is preferred.
  • Strong computer and organizational skills.
  • Candidate should be a team player with strong communication skills, detail-oriented, and can multi-task in a face paced environment.

Benefits offered:

  • Paid holidays, vacation and personal days
  • Comprehensive Benefits Package including health/dental/vision insurance, 401K, and employer match
  • Salary based on experience plus bonus
  • Many opportunities for growth and advancement
  • Fun and rewarding work environment at a family-owned company

At CIT, our commitment to excellence has grown our company to 6 locations in South Carolina. With locations in Columbia, Charleston, Florence, Greenville, Greer and Conway and 30 years in business, we have a presence covering the entire state to give our customers unmatched customer service.

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Day range:

  • Monday to Friday

Shift:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • Florence, SC 29506: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • medium/heavy duty truck dealership: 2 years (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: One location




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