Service Assistant

Job Description

Department TruckSvc

Reports To Service Manager

FLSA Status Non-Exempt (Hourly)

Date August 2019

Location Union Grove, WI

Summary

Custom Truck One Source has an opening for a Service Assistant. The Service Assistant will report to the Service Manager and must have a strong attendance record. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position compensation is $18.00-$25.00 hourly.

Essential Duties and Responsibilities

• Write up RO requests on returned rental equipment and install rental equipment status tags.
• Clean interior of rental equipment and wash equipment as well as occasionally clean/wash external service equipment as directed by service manager.
• Apply customer decal kits as directed and remove customer decals from rental returns.
• Assist service techs as well as yard personnel with equipment pickup and delivery whenever needed.
• Assist technicians at the tire machine, whenever needed.
• Maintain shop equipment and appropriate staging/storage locations, including the tire machine area and scissor lift.
• Perform maintenance on yard pickup trucks and any other assets as requested.
• Make emergency parts pickup runs as needed.
• Pre-stage equipment to be brought in for repairs as directed by service management.
• Daily shop trash pickup with forklift/dumpster and properly dispose of old parts/materials staged outside of the shop building as needed.
• Keep nut & bolt bin area and shop supply cabinets neat & organized.
• Keep one bag of oil dry at the base of each jib crane pedestal and replenish as needed.
• Monitor plastic seat protectors, paper floor mat, and oil spill mat stock and replenish as needed.
• Maintain and clean the waste oil disposal area and sweep walkway from Bay 1 to the parts warehouse, under the stairs & locker room hallway, weekly or as needed.
• Maintain shop hand wash stations and soap dispensers.
• Clean shop doors, windows, and ceiling fans as needed, when time allows.

Required Skills and Qualifications

• Previous related experience
• Mechanical aptitude
• Must hold a valid driver’s license
• High school diploma or the equivalent.
• Must have your own tools

• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment
• Setting priorities and adapting to changing work priorities
• Must be self-sufficient and driven
• Meeting deadlines and schedules
• Strong attendance record

• Must be able to pass a pre-employment drug test, physical, and audiogram.

• General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.

• Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Attitude: This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Talk to others to convey information effectively
• Understand written sentences and paragraphs in work related documents
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action

Working Conditions

• The ability to work as scheduled with punctual attendance 7:30 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
• Majority of work performed in a shop and outside.
• Exposure to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.

Physical Requirements

• Ability to see things in close proximity whether through natural or corrected vision
• Activities requiring handling and grasping with the hands when performing repairs or maintenance of equipment by utilizing hand tools, power tools, air tools, nuts, bolts, electronic controls, and other small parts
• Occasional use of foot/feet to operate foot pedal on equipment to test operation
• Frequent lifting (60-100lbs), carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 10ft, significant stooping, bending, kneeling, crouching, and/or crawling throughout an 8-12 hours day, and up to 60 hours per week.
• Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

I have read and understand all the requirements of this position. I can perform the essential functions of this job, with or without a reasonable accommodation.

_____________________________________________ ___________________

Employee Signature Date

_____________________________________________ ___________________

Supervisor Signature Date

I am requesting an accommodation for the following areas:

_____________________________________________________________________________________

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws