Service Associate Job at Raymond James Financial
Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist branch offices and Financial Advisors in researching and resolving escalated issues. Recommends solutions to moderately complex problems. Extensive contact with internal customers.
Essential Duties and Responsibilities:
- Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
- Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
- Follows up, either verbally or in writing, to ensure client satisfaction.
- Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
- Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
- Communicates and coordinates with Registrations, Sales Management and Compliance Departments to monitor branch and Financial Advisor status.
- Reviews, maintains and documents weekly reports.
- Executes trades in the absence of the Financial Advisor.
- Corresponds with existing clients looking to trade their account that is designated as a house account until a new Financial Advisor is established.
- Performs other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities:
Knowledge of:
• Basic office practices, procedures and methods.
- Account types and industry operations in general.
- Back office systems.
Skill in:
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
- Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
- Detail orientation to ensure quality standards are met without impairing workflow.
- Follow-up to ensure resolution and completion of tasks.
Ability to:
• Provide a high level of customer service in a calm, courteous and professional manner.
- Establish and maintain effective working relationships at all levels of the organization.
- Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
- Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Work independently as well as collaboratively within a team environment.
Educational/Previous Experience Requirements
• High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.
- Associates Degree Preferred
- OR ~
- An equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications
• SIE required provided that an exemption or grandfathering cannot be applied.
- Series 7 and 63 or 66 License required.
Raymond James Guiding Behaviors
We expect our associates at all levels to:
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
Job Customer Service
Primary Location US-RM-Remote-Remote
Organization Private Client Group
Schedule Full-time
Shift Day Job
Travel Yes, 10 % of the Time
Salary Range: CO, NY, CA, WA (based on Education, Work Experience, and Geographic Location) 55000
Eligible for Discretionary Bonus Yes
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