The service manager oversees all aspects of the service departments operations. He/she is responsible for ensuring that staff are properly trained and equipped with the knowledge, resources, and tools to efficiently complete all service-related tasks. Owing to the dynamic nature of the position, the service manager must possess a diverse skill set that lends itself strongly towards people management, time management, industry knowledge, critical thinking, and logistical practicality. As an effective service manager, you will ensure that the rapport of the business is on an upward trajectory by providing competitive products with excellent customer service and within realistic and reasonable deadlines. This person must be proficient in all areas of service including warranty, repair, service, service-writing, parts, and customer relations. He must be a dedicated leader that is capable of shaping and molding a group of individuals into a cohesive and animated team.

Key Responsibilities:

• Recruits, hires, trains, and supervises all department personnel.
• Monitors and assures efficient completion of all current and future service jobs.
• Maintains a positive rapport with department staff.
• Upholds positive customer relations and fields all customer-related issues, concerns, and inquiries.
• Provides a safe working environment by abiding by local, state, and federal workplace regulations as well as internal policies that protect staff and customers.
• Monitors and adjusts labor and physical resources to promote year-round profitability through expense ratio control.
• Ensures the department has all parts, tools, and equipment necessary to function seamlessly.
• Continually monitors key metrics (i.e., technician efficiency and productivity) and provides constructive feedback to achieve department goals.
• Ensures adequate and effective interdepartmental communication and collaboration.
• Communicates effectively with customers through a variety of mediums.
• The service manager may also performduties of additional staff when needed including Service Writer, Technician, Rigger, Warranty Specialist, Parts Specialist, and Lot Crew.
• Anything else needed or asked upon.

Benefits:

We offer a full benefits package including medical, dental, vision, paid time off, paid holidays, company discounts, and 401k with company matching. Our culture and talented, highly collaborative team powers our success and is what makes Clemson Marina a FUN and rewarding place to work. To learn more, check us out online at www.clemsonmarina.com.