The Service Supervisor in the Industrial Technologies and Services business unit provides tactical leadership and decision-making for all service-related responsibilities within the Nashville Customer Center area to include: recruitment, development and supervision of service technicians to achieve superior results in customer satisfaction. Our knowledgeable service technician team serves customers by installing, trouble shooting, repairing and maintaining all makes of rotary screw and reciprocating air compressors, along with additional compressed air system components.

Position Responsibilities:

• Respond to customers and assess actions regarding service needs, appropriate service programs and personnel to meet customer requirements.
• Oversee scheduling of service personnel in an efficient and effective manner.
• Develop people by managing the recruitment, product training, development and performance of the service technicians to ensure the teams’ skills and experiences exceed customer expectations, through the utilization of the skills matrix. Coach, counsel and manage performance for technicians on regular basis.
• Resolve all disputes quickly, ensuring customer satisfaction while managing overall costs.
• Drive for complete utilization of the technicians as well as develop team efficiency through service metrics.
• Ensures environmental, health and safety compliance within service team. Ensure all service personnel follow and maintain safe work habits in the shop, as well as at the customer site.
• Drive and support pipeline of service quotes and proposals. Reduce the number of “call backs” by having the appropriate technician and the correct part provided timely.
• Oversee the project management of (key or sensitive) service jobs to ensure key milestones are completed on time and on budget.

Skills/Qualifications:

• Post High School Education or extracurricular training required or 5 years of equivalent experience
• Three to five years business experience required, with technical experience preferred.
• Management of hourly workforce, including remote employees, preferred.
• Regional travel to customers is required; Company vehicle provided.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:DUI in the previous 5 years

Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Job Type: Full-time

Pay: $35.00 - $55.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person

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