Strategic Insight, Ltd. is seeking a ServiceNow (SNOW) Developer, Mid-Level (Staff Associate) in support of our Maryland state government client. Job location is 100% remote support, USA.

Strategic Insight, Ltd., established 1985, is committed to sustaining excellence and quality growth across our workforce as we strive to improve our clients services and products. Strategic Insight staff members enjoy opportunities for growth and are provided with robust benefits from healthcare and 401K to merit bonuses. This position will give you the opportunity to make a positive impact within a collaborative team environment.

Responsibilities include but are not limited to:

• ServiceNow administration and development across ServiceNow modules, including but not limited to ITOM, CSM, and FSM.
• Work with clients, technologists, and team members to understand business processes and translate this knowledge into functional technology.
• Routinely and thoroughly evaluate current and past system performance to plan optimum performance and implement updates and improvements.
• Analytically monitor IT infrastructure and application performance, identify performance issues, and decrease incident-resolution time through multi-platform correlation.
• Effectively audit services and processes against best practices for IT operations availability, efficiency, and performance.
• Collaborate with other stakeholders and departments to reduce infrastructure spending, improve existing resource utilization, and reduce risks due to human error.
• Perform deep-dive analysis as needed to solve problems and guide decision-making.
• Other tasks as assigned by management.

Success for working in this position requires:

• Familiarity with building integrations between ServiceNow and other enterprise application tools, i.e., SharePoint, Workday, Microsoft Dynamics, Outlook, and Salesforce.
• Working and expanding knowledge of the ServiceNow Discovery application.
• Past experience administrating large ServiceNow deployments.
• Intermediate knowledge of SQL.
• Intermediate understanding of ITIL ITSM.
• Excellent Microsoft Office and technical support documentation skills.

Education and Experience:

• Three plus years of experience in a ServiceNow/Application development role.
• BS degree in Business or STEM field is desired.

Team Culture:

Diversity: All staff members are expected to accomplish their work in a businesslike manner, and always be courteous toward all other staff members, clients, business associates, guests, and visitors. All staff members should be treated in a manner free from bias, favoritism, and any form of illegal discrimination.

Ethics: All members of Strategic Insight should be marked by a commitment to excellence, professional integrity, self-discipline and wise judgment. Our employees reflect this by attention to detail, comprehensive staff work, and honorable behavior.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Strategic Insight, Ltd. is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.