Hey You!

Are you looking to join an awesome team and a place to Grow?

Our Shift Leads enjoy:

• Growth opportunities - 77% of our managers promoted from within

• A Free PF Black Card Membership valued at $24.99

• Go to any gym and bring a guest for free

• Includes amenities such as free tanning, hydromassage & total body enhancement

• Free CPR certification

• Same day pay

• Paid Time Off

• 401k with a 4% company match

• Free Employee Assistance Program

• Health, Dental & Vision Insurance

• Life insurance

• Short & Long-Term Disability

• Volunteer opportunities in your local community

• A fun, judgement-free environment

** Some benefits only available to full time employee's

The Shift Leader (SL) is responsible for creating a positive member experience by providing asuperior level of customer service to Planet Fitness members, prospective members, andguests. The SL is also responsible for the oversight of gym operations in absence of the ClubManager (CM) and Assistant Manager (AM) to ensure an exceptional “Judgment Free” memberexperience as well as a financially successful club. The Shift Leader (SL) will be accountable forsupporting the CM and AM leading a team of employees in a positive, motivating manner with continuous influence and assistance in employee training and development.

Responsibilities include but not limited to:
● Driving a positive culture through the commitment, communication of, and adherence to our Core Values, and ensure an ongoing commitment to the Judgement Free Zone (JFZ).
● Ensuring a consistent focus on quality communication and interactions, clean and organized
clubs, and superb customer service throughout the club.
● Ensuring safety of employees, members, and club property.
● Consistently and constantly demonstrate a desire to be a team player.
● Promoting/maintaining consistent accountability and adherence to policies and procedures.
● Handling all front desk relates activities, including:
o Answering phones in a friendly manner; assisting callers with a variety of questions.
o Checking members into the system.
o Signing up new members.
o Taking prospective members on club tours.
● Cleaning tasks; bathrooms, locker rooms, Black Card area, workout area, etc.
● Responding to member questions and concerns in a timely and professional manner.
● Assist CM/AM with recruiting, hiring, training, and developing a high performing staff.
● Ensuring repair and maintenance of both the facility and equipment to brand standards.
● Assist CM/AM in tracking, achieving, and maintaining all key performance indicators (KPIs).
● Elevating concerns to the AM or CM as needed.
● Other duties as assigned.

Qualifications:
● Service-oriented and able to resolve member concerns.
● Basic computer proficiency.
● A passion for fitness and health with an upbeat and positive attitude!
● Punctuality and reliability are a must.
● Minimum High School Diploma or GED Equivalent and must be 18 years of age or older.
● 1-2 years of experience in customer service.
● Initiative and strong communication skills.
● Great organizational, relationship building and problem-solving skills.
● Willingness and aptitude to move into an AM role within one year.
In addition to a rewarding career where you will help to change the lives of our members and
employees, Impact Fitness provides:
● Competitive compensation packages including medical, dental and vision plans.
● Medical expense reimbursement/Life insurance/Disability/ Health/wellness programs.
● A strong commitment to your development and internal advancement opportunities.

● 401(k) savings and investment plan with employer match.
● Generous paid time off and paid holidays.
● Free Black Card Membership.
● Free CPR certification

Social Responsibilities
Enable all people to enhance their lives through an affordable, high-value, non-intimidating,judgement-free fitness environment. We commit to connecting with each community we serveon a grassroots level by joining our communities with local involvement of our time and financialresources.Working Environment
This position operates in a customer facing environment in retail locations. This positionroutinely uses standard office equipment such as computers, phones, photocopiers, scanners,filing cabinets and fax machines.Physical Requirements
While performing the responsibilities of the job, the employee is regularly required to talk and hear. The employee is often required to sit, stand, and use their hands and fingers to handle orfeel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Position Type/Expected Hours of Work
This is a full-time, non-exempt position. This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice. We are a 24/7 business operation. EEO Statement
Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices. Employee signature below constitutes employee’s understanding of the requirements, essential functions, duties, and responsibilities of the position.

Job Types: Full-time, Part-time

Pay: $13.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Northville, MI 48167: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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