Newcap Inc.

Short Term Housing Coach

Job Details

$16.00/hour

Full-time

Non-Exempt

Green Bay, WI / Shawano, WI

Job Purpose

Newcap is a community action agency equipping low-income citizens with the tools and potential for achieving economic security. We are seeking to add a Short Term Housing Coach to our growing team at Newcap where we are embracing a Whole Family Approach. Meeting families not where they are – but where they dream.

You will not be bored with us! This individual is responsible for the daily case management of the clients selected to participate in Newcap’s short term housing programming. They will form relationships with area resources, short term housing options, and landlord to secure stable housing options for short term housing and motel voucher clients, along with providing independent living skills instruction.

Why Join Newcap?

Newcap, Inc. is a private non-profit Community Action Agency whose mission since 1965 is to move people from poverty to opportunities and economic security while enhancing community development. This means you not only make a living, but you get to do good too. If you have ever wanted to make a difference every day, this is the place for you.

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

Essential Duties and Responsibilities:

Agency Intake:

• Take calls from clients in need of agency programs, ask screening/qualification questions.
• Refer to appropriate agencies or begin application process by sending application packet.
• Maintain knowledge of all Newcap programs and related community programs and services.
• Provides support and direction for people as they transition from homelessness to housing

Case Management:

• Complete Coordinated Entry referrals on an as needed basis
• Assist unhoused individuals and families with motel vouchers as needed following the funding rules

• Directly work with a team of advocates and support staff
• Advocate for program participants as they search for supportive and/or independent housing and provide oversight of internal housing programs.
• Help participants create support systems and participate in the community as they desire.
• Provide independent living skills instruction to program residents
• Maintain relationships with services providers, volunteers, staff and community members.

• Maintain regular contact with the supervisor and other short term housing staff to apprise them of resident progress and to assist in the resolution of potential problems.
• Assist families with coordinating a move out plan
• Work with clients on a one-on-one basis to provide education, guidance and referrals tailored to each client’s unique circumstances and create housing stability plans
• Assist and coach clients with job search, job placement, interview preparation, resume modification, and promote job retention
• Collaborate with Newcap Coaching Team to connect client and client’s family to all programs and resources they need to achieve their goals and dreams

• Work with household to obtain housing stability with permanent housing.

Facility Oversight:

• Responsible for the daily operations of the facility including, cleanliness, safety, and security of the facility to ensure the building and facilities are maintained as necessary to provide a safe and effective environment for employees, clients, volunteers, and visitors.
• Conduct facility walk throughs regularly

• Maintain inventory of supplies and donations for program operations.
• Provide feedback to supervisor about observed resident progress and resident interactions
• Assist residents with completing mainstream resource applications.
• Conduct crisis intervention as needed

Data Compliance:

• Enter Coordinated Entry into the Homeless Management Information System (HMIS) and case notes into agency database
• Compliance with HMIS policies and procedures.
• Must be complete HMIS training and gain access to HMIS system.
• Utilize and maintain Coordinated Entry data in agency database to ensure compliance with data standards and record-keeping

• Makes necessary corrections to information entered. Compiles, sorts, and verifies accuracy of data to be entered. Keeps record of work completed.
• Have a clear understanding of data requirements for CSBG reporting and program.
• Upload client documentation into agency database and HMIS
• Track Program Income and in-kind donations for program
• Maintain accurate and complete resident files per grant guidelines

Policy and Procedure:

• Follow Newcap policy and procedures at facilities
• Maintain compliance with local, state, and federal short term housing policy and procedure

Training and Certifications:

• Complete 24 hours of Newcap designated training required per licensure during first year (Center for Youth specific)
• Complete 15 hours of in-service training per year (Center of Youth specific)
• Maintain First Aid and CPR certifications (Center of Youth specific)
• Complete required trainings as requested by leadership

Responsible for other duties as assigned or required.

Abilities and Qualifications:

• Ability to read, write using proper grammar/punctuation, communicate effectively, interpret data
• Possess organizational, planning, and analytical skills
• Computer skills

• Experience with spreadsheets, word processing, data entry, converting paperwork into files
• Ability to perform tasks with minimal supervision or over-site
• Professional and pleasant demeanor
  • Individuals with lived experience of homelessness encouraged to apply. Education will be considered as an alternative to experience.
  • Experience working in short term housing setting
  • Experience or ability to maintain records, prepare written documents, reports, and other materials both hard copies and electronically.
  • Experience working with homeless individuals and families is desired.
  • Knowledge of the Housing First philosophy, preferred

• Valid driver’s license is preferred

• All staff must undergo a background check
• Must be able to maintain confidentiality of information

Benefits:

You bring the skills, experience, and awesome attitude – what do we give back?

In addition to being part of a $20 million (and growing) 10 county organization where over 97% of our 125+ staff say, “we make a substantive difference in our community,” We offer:

• Full time, stable, year-round work
• Flexible workweek
• Over 4 weeks of paid time off in year one
• 16 paid holidays
• Medical insurance with very low premiums for you AND your family (they are our family too)
• Dental insurance that has no premium after the first year if two dental cleanings per year per participant are completed and documented
• Retirement plan with match and 100% vesting from first contribution
• Vision insurance
• HSA contributions
• Wellness program
• Disability coverage
• Employee Assistance Program
• Ongoing training and education
• Employee and family events
• Family friendly, family minded organization … and the people who work here

Pay: $16.00 per hour

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Newcap we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Newcap is an equal opportunity employer

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