Deliver an extraordinary experience to our guests as a Smokey's Server: Service of food and/or beverage to include the order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Geneva is now hiring full-time and part-time team members with fantastic benefits!

Timber Perks:

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Able to stand and walk for 8 hours or more
• Good communication, organizational and interpersonal skills
• Must be alert to the customer’s needs
• Must have excellent attendance and punctuality
• Must be able to work weekends and holidays
• Must be able to work any shift with flexibility
• Able to lift at least 20 pounds
• Able to perform several tasks simultaneously
• Energetic, enthusiastic and open minded

The Qualifications:

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

Other Qualifications:

• Previous Food & Beverage experience a significant benefit but not absolutely required.
• High School Graduate or High School Equivalent.
• Due to the handling of alcoholic beverages candidates must be at least 18 years of age.
• Superior customer service and communication skills a must.

• Able to read, write and speak verbally in English
• Maintain compliance with department policy regarding sequence of service and service standards.
• Demonstrate comprehensive understanding of average check, up-selling and suggestive selling expectations.
• Maintain organization of back of the house and work prep areas as directed, or by use of standardized checklists.
• Maintain proper set, cleanliness and readiness of assigned table section.
• Maintain quality and consistent communication with culinary team, server assistants, hosts, supervisors, managers and any other member of the team interacted with.
• Develop and maintain full working knowledge of all menus provided through Smokey’s Restaurant.
• Maintain precise cash handling skills, collect payment for every item sold and record it according to policy standards.
• Develop and maintain computer operating skills for point of sale purposes.
• Obtains Supervisor or Manager approval prior to leaving any shift and informing that person with any changes or needs in scheduling.
• Maintain an upbeat positive presence with the team atmosphere and customer contact points of the job.
• Performs other related duties as assigned by the Supervisor or Manager.

Reporting Relationship: F&B Supervisor and F&B Manager

Exemption Status: Non-Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.