Solution Center Student Worker Job at University of Montevallo
University of Montevallo Montevallo, AL 35115
$7.25 an hour
Department
IS&T
Rate of Pay
$7.25 hourly
FLSA
Non-Exempt
Estimated Number of Hours Per Week
Employment Status
Part Time Temporary
Student Appointment Type
Jobship and Work-Study
General Description
Assist Information Services and Technology staff in maintaining computer hardware and software, laptops, computer labs, and classroom technology.
Essential Job Duties
- Primary responsibility is providing user support and customer service;
- Answer phones, direct calls, and create accurate tickets for each request;
- Create photo id’s for clients;
- Assist students, staff, and faculty with basic technology issues;
- Assist faculty with the use of computers, touch-enabled whiteboards, projectors, document cameras, microphones, and other various classroom technology;
- Provide in-class troubleshooting assistance to external students who may be experiencing issues off campus during Zoom sessions;
- Act as the liaison between the professor and their external students during Zoom sessions.
Education and Experience
High School Diploma or GED equivalent
Skills, Knowledge, and Abilities
- Basic understanding of computers and an ability to learn on-the-job is essential;
- Ability to troubleshoot basic computer issues;
- Ability to demonstrate a high level of dependability;
- Ability to interact with students, faculty and staff in a positive and effective way;
- Must have excellent written and verbal communication skills;
- Must be capable of standing and walking for extended periods of time;
- Must be capable of lifting and carrying items up to 20lbs, reaching over head or under furniture, crawling, climbing, balancing, stooping, kneeling, and crouching;
- A positive team-player attitude with a desire to help patrons.
Preferred Major
Licenses, Certification or Registrations
None
Number of Vacancies
Desired Start Date
Open Date
12/01/2020
Close Date
Open Until Filled
Yes
Additional Statement
Diversity Statement
In keeping with the charge of the President’s Diversity Task Force, which is “…to implement practices that help the University recruit and retain a diverse workforce and to foster initiatives that promote an inclusive campus environment,” UM is actively seeking applicants who fully represent racial, ethnic, and cultural diversity.
EEO Statement
UM is an AA/EO Employer.
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