Solution Center Student Worker Job at University of Montevallo

University of Montevallo Montevallo, AL 35115

$7.25 an hour

Department
IS&T

Rate of Pay
$7.25 hourly

FLSA
Non-Exempt

Estimated Number of Hours Per Week

Employment Status
Part Time Temporary

Student Appointment Type
Jobship and Work-Study

General Description

Assist Information Services and Technology staff in maintaining computer hardware and software, laptops, computer labs, and classroom technology.



Essential Job Duties
  • Primary responsibility is providing user support and customer service;
  • Answer phones, direct calls, and create accurate tickets for each request;
  • Create photo id’s for clients;
  • Assist students, staff, and faculty with basic technology issues;
  • Assist faculty with the use of computers, touch-enabled whiteboards, projectors, document cameras, microphones, and other various classroom technology;
  • Provide in-class troubleshooting assistance to external students who may be experiencing issues off campus during Zoom sessions;
  • Act as the liaison between the professor and their external students during Zoom sessions.


Education and Experience

High School Diploma or GED equivalent



Skills, Knowledge, and Abilities
  • Basic understanding of computers and an ability to learn on-the-job is essential;
  • Ability to troubleshoot basic computer issues;
  • Ability to demonstrate a high level of dependability;
  • Ability to interact with students, faculty and staff in a positive and effective way;
  • Must have excellent written and verbal communication skills;
  • Must be capable of standing and walking for extended periods of time;
  • Must be capable of lifting and carrying items up to 20lbs, reaching over head or under furniture, crawling, climbing, balancing, stooping, kneeling, and crouching;
  • A positive team-player attitude with a desire to help patrons.


Preferred Major

Licenses, Certification or Registrations

None



Number of Vacancies

Desired Start Date

Open Date
12/01/2020

Close Date

Open Until Filled
Yes

Additional Statement

Diversity Statement

In keeping with the charge of the President’s Diversity Task Force, which is “…to implement practices that help the University recruit and retain a diverse workforce and to foster initiatives that promote an inclusive campus environment,” UM is actively seeking applicants who fully represent racial, ethnic, and cultural diversity.



EEO Statement

UM is an AA/EO Employer.




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