Healdsburg Hotel - The Spa

Be part of the Piazza Hospitality team – Spa Front Desk

Let us inspire you to love what you do and share your enthusiasm with our guests. Looking for dedicated team members to join our small and growing company. Locally owned and committed to our community and our employees, we offer great opportunities for professional growth + excellent full time benefits. We look forward to receiving your application.

Benefits available to our team members:

• Competitive Salaries & Pay
• Sick & Holiday Pay
• Medical, Dental, Vision, life Insurance (upon meeting full-time eligibility)
• Participation in a 401(k) Retirement Plan
• Employee Emergency Fund

Perks:

• Discounts at all Hotels, Restaurants, & Spa

Full-time and Part-time
Excellent Communication skills
Excellent Customer Service
Servers Handler Certificate Spa Front Desk agent-PT
great customer service skills
organizational and detail a plus

Job Title: Spa Front Desk Department: The Spa
Reports To: Spa Manager

SUMMARY
The Spa Receptionist is responsible for productive, efficient and smooth day to day Spa operations ensuring exceptional customer service and total guest satisfaction by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITES
Includes the following. Other duties may be assigned.

 Properly schedules spa services using appointment book, ensuring treatments are booked with appropriate therapists, guest requests as to gender or specific therapist are noted, all necessary information is gathered (i.e. name, address, phone, credit card).
 Educates guests at time of booking regarding spa operations, services and polices, (i.e. cancellation, cell phone, and pool/Jacuzzi policies).
 Answers phones quickly and checks voice mail periodically.
 Sells spa services
 Upgrades spa services
 Sells retail products; Communicates with therapists regarding products they may have suggested to guests
 Calculates guest payments correctly; uses POS system and cash drawer correctly
 Clearly communicates schedules to spa providers.
 Ensures spa cleanliness by communicating with spa attendant/housekeeper.
 Maintains accurate daily financial transactions and records.
 Provides exceptional guest service.
 Completes reports as requested by Spa manager.
 Other duties as assigned by manager.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

 Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
 Technical Skills - Strives to continuously build knowledge and skills.
 Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds quickly to requests for service and assistance; Meets commitments.
 Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
 Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
 Written Communication - Writes clearly and informatively.
 Safety and Security - Observes safety and security procedures.
 Attendance/Punctuality - Is consistently at work and on time.
 Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan; Honest.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); and a minimum two years experience in a customer service, retail or related position or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge of basic accounting principals.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have a strong working knowledge of Microsoft Office applications including Excel, Word, and Outlook and be able to effectively navigate the internet, and some experience working with a POS system (i.e. Micros) and Spa booking software (i.e. Spa Soft).

Certificates, Licenses, Registrations
None required

PHYSICAL DEMANDS
The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk (i.e. showing guests back to locker rooms) The employee must frequently use hands to finger, handle or feel (i.e. typing, writing). The employee must occasionally bend, stoop, squat, reach and lift and/or move up to 50 pounds (i.e. moving portable massage tables, carrying product, moving product boxes).

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Upscale day spa atmosphere.
The noise level in the work environment is usually quiet to moderate.

** NOTE: This job description is not intended to be all inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of The Spa Hotel Healdsburg.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance

Shift:

• Day shift

Work Location: One location

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