We're seeking an experienced manager to oversee Spa Operations at Hand and Stone in Weston, FL. We are looking for a dynamic leader with the ability to motivate the team, drive sales activity and focus on delivering our guests a five star client experience. The ideal candidate will be committed to developing a positive corporate culture, understand the necessity of collaboration and guide the team to operate with peak efficiency through coordination, communication and cooperation. The individual in this position is directly responsible and accountable for certain aspects of daily operations with a focus on achieving sales and membership targets and ensuring the team delivers an exceptional level of customer service. If you have a proven track record of building, motivating and strengthening their teams, this is the job for you!

Compensation:

• Salary plus commission and bonuses
• Paid time off
• Employer sponsored 401K
• Management training program
• Discount programs

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

Requirements:

• Minimum of 2 years experience in the Spa / Salon or Retail / Hospitality industries with a background in team leadership and management
• Experience setting and driving membership and sales goals
• Ability to manage a staff of at least 40 and control retail and professional inventory
• Flexible schedule including nights and weekends
• Experience with Zenoti a PLUS

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fort Lauderdale, FL 33331: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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