Hand & Stone Massage and Facial Spa WESTON Is looking for a SPA MEMBERSHIP SPECIALIST. A Rockstar for our Growing Location in Weston, FL. If you love people and people love you, we want to hear from you!

• Do you have a personality that lights up a room?
• Do you have a natural ability to connect with people?
• Are you super organized and detail oriented?
• If this is you, we want to hear from you.
• In this position, you would work with our Membership base and be responsible for keeping our members engaged in their membership, working with requests to cancel memberships, building prospect counts in the spa, and selling new memberships.
• Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality.
• We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth.
• We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!
• Professional and safe working environment
• Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path

Key Functions of the Role

• Provide exceptional service and experience to each client through phone and in-person interactions
• Communicate sales promotions and service options with clients
• Promote health and wellness benefits of massage therapy and skincare
• Membership education and sales
• Schedule/Confirm appointments and balance the daily appointment book
• Passionately promote products and services with effective, clear communication
• Communicate with Service Provider team and maximize appointment book
• Computer data entry
• Work with Spa Manager to engage members in our program and keep members from becoming "at risk" of cancellation
• Respond to requests for membership termination, review options with each member and try to save them from cancelling
• Work with Spa Manager and Sales Associates to build prospect counts and make sure that the team is converting new members and meeting sales performance goals
• Proven passion for communicating with people and providing consistent, exceptional service
• Capability to work flexible hours including mornings, nights, weekends and holidays
• Excellent verbal and written communication skills
• A fast learner with a positive attitude
• Computer proficiency; knowledge Zenoti POS systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Excellent organizational skills including attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution
• Have reliable transportation to/from work

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry.

At Hand and Stone, Opportunity Knocks. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...We can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus
• Signing bonus

Work Location: One location

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