Specialist, eCommerce Order Review & Policy

Are You a Good Match?

Do you have a passion for High Jewelry, Art & Culture?

Do you have experience with luxury products in your past?

Do you have strong attention to detail and thrive in a fast-paced environment?

If so, we’d love to get to know you!

What are our expectations?

The Specialist, eCommerce Order Review & Policy will support Van Cleef & Arpels’s Online & Retail Distance Sales Business. They will work closely with the VCA E-Business Team to ensure exceptional client service through operational excellence. True operational excellence can only be achieved through partnership and coordination between departments & at group level to ensure smooth and efficient processing of e-commerce orders, and the local administration of its website.

Key Responsibilities:

Collaborates with key business partners to ensure smooth order processing & fraud prevention for the Americas

• Responsible for approving all Van Cleef & Arpels’ orders for the United States & Canada websites
• Enforce the Maison and Group Operational Policies and Procedures
• Manage Fraud for VCA in partnership with the Richemont Fraud Team
• Collaborate with Client Relations Center, Retail Operations, and IT support teams to ensure smooth order processing (online + boutique distance sales)
• Local lead for collection of Fraud issues pertaining to E-Commerce clients and reported by the Client Relations Center, boutiques, and other key business contacts
• Conduct Fraud Training & disseminate Best Practices to the Client Relations Center
• Identify Fraud patterns and propose solutions
• Reporting and Ad-Hoc Analysis as per the Fraud levels & adherence of E-Commerce clients to Organizational Policies

Key collaborator in support of eCommerce operational excellence

• Provide support as needed to Finance and Accounting departments in relation to VCA Claims, Chargebacks & Refund Escalations
• Report to Local + Central VCA Teams all bugs and system issues and track status through resolution
• Monthly payments and order reconciliation between ERP/Adyen/E-Commerce Platform
• Provide administrative support and assist with special projects as needed

Qualifications:

The ideal candidate is an adept problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent client service.

• Undergraduate degree and a minimum of 2-3 years related professional experience.
• Outstanding computer skills with ability to learn new software applications quickly. Prior experience with SAP and Salesforce systems are strongly preferred. Exceptional Excel skills, as well.
• Team player with initiative, ability to prioritize, multi-task without sacrifice of attention to detail.
• Strong organizational, analysis, project management, communication, and follow-through skills are required.
• Client-Centric Mentality

Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment is the USA.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

Please complete an application on the Richemont Career Site.

Selected candidates will be contacted by the HR team for an interview.

#BloomwithVCA

Expected Salary Range: $70K-$80K/Yearly

Salary will be negotiated based on relevant skills and experience.