Sr. Customer Assistance Representative | East Elmhurst Job at Enterprise Holdings
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This role is a seasonal full-time position starting as early as May 22nd, 2023 and ending on or before October 19th, 2023.
Compensation for this role is: $17.25 / hour
This opportunity is located at: 108-14 Astoria Blvd, East Elmhurst, NY 11369
Responsibilities:
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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
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Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
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Meet and greet customers in a friendly and timely manner
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Provide directions and general assistance
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Assist to assess condition of rental upon return
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Process returns, check-ins and exit kiosk transactions
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Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
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Understand and communicate rental terms and conditions, vehicle features and other services
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May sell optional protection products, upgrades, fuel options and other additional equipment
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Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
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Clean vehicle interior and exterior by hand or by operating washing equipment when needed
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Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
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Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
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Must be at least 18 years old
- Must have two years of college experience OR two years of customer service experience
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High school diploma or GED equivalent required
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
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Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work 40 hours per week within our business hours.
- Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and speak English.
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