Job Description

Stocking Academy Trainer

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; w orking inventory exceptions; and correcting shelf capacities.

Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise according to company policies and procedures; and securing fragile and high-shrink m erchandise.

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; r esolving customer issues and concerns.

Supports store operations by executing daily workload and processes; modeling One Best Way (OBW) standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; assisting team leads as needed; serving as manager on duty when team lead is absent; and providing feedback concerning team associate performance, business area issues, or p rocess improvement needs.

Maintains area of responsibility in accordance with company policies and procedures by handling claims and returns; zoning the area; arranging and organizing merchandise and supplies; identifying shrink and damages; and maintaining work environment according to company policies and p rocedures.

Helps ensure the proper execution of the customer inventory flow process, the maintenance of backroom standards, the correct processing of freight, a nd the readiness of backroom for incoming freight.

Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures; utilizing equipment according to company policies and procedures; setting up displays; maintaining modular integrity; receiving, s orting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.

Trains team associates on OBW processes; providing on the job training in the work area and salesfloor; teaching new technology and tool f unctionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Facilitates Training - Gathers appropriate data and performs necessary analyses to assess the need for training. Adapts presentation style to individual trainee experiences and day-to-day variations in trainee interest, attention, and comprehension. Conveys training subject matter with confidence, enthusiasm, and excitement about how trainees can utilize the information on the job. Utilizes established methods for tracking trainee p rogress and evaluating training.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.

Published On 11/04/2020 This job description supersedes all prior descriptions Page 1 of 3
WMFH15697

Job Description

Stocking Academy Trainer

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

M oves up and down a ladder.

C ommunicates effectively in person or by using telecommunications equipment.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually locates merchandise and other objects.

V isually inspects equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

M oves, lifts, carries, and places merchandise and supplies weighing up to 50 pounds without assistance.

V isually verifies and reads information, often in small print.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device.

E nters and locates information on electronic device.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

W orks overnight as required.

W orks varying shifts as required.

Entry Requirements

• Minimum Qualifications
• 6 months’ experience in retail environment.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open

D oor trainings, etc.).

Preferred Qualifications
1 year’s experience in training or facilitation.

Published On 11/04/2020 This job description supersedes all prior descriptions Page 2 of 3
WMFH15697

Job Description

Stocking Academy Trainer

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

Published On 11/04/2020 This job description supersedes all prior descriptions Page 3 of 3
WMFH15697

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Santa Clara, CA 95054: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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