Summary

The Store Manager is responsible for the management of boutique and all related processes in order to deliver the Wolford experience and achieve sales targets. The Store Manager acts as an ambassador for the Company and promotes both the Wolford culture and brand. Store managers are expected to work during the store’s highest volume sales days and seasons. Weekend availability required.

Primary responsibilities include: Sales Generation, Staff Management, Operations and Visual Presentation.

Sales Generation

• Analyze sales results and provide Action Plan with KPI achievement strategy
• Implement and execute appropriate Clienteling programs, CRM, and corporate customer initiatives
• Plan and execute marketing activities in conjunction with directives
• Identify key areas within the market for new business development opportunities, including partnering with corporate PR / Marketing team and with Mall Management or BIDs (Business Improvement Districts) to enhance market awareness
• Responsible for all controllable store expenses to ensure profitability

Staff Management

• Effectively communicate / review store sales performance with staff
• Recruitment and hiring of Sales Consultants according to HR guidelines
• Develop team members through ongoing and annual appraisal by evaluating and monitoring individual monthly sales goals, KPIs, operations, and customer service
• Ensure effective processes and guidelines (operations, HR issues, financial issues, health and safety) as set by the company or federal, state, or local law
• Planning and organization of staff scheduling and attendance
• Authorize employee timesheets and respect payroll budgets

Operations

• Execute an excellent customer feedback management program according to company and regional guidelines
• Execution of stock control and filing of stock data in order to minimize stock losses
• Support retail team in building the right assortment for the boutique
• Monitor, analyze, and inventory needs
• Cash Handling- ensure money taken balances with information given by the POS system on a daily basis, and justify and correct any discrepancy
• Enforce LP guidelines
• Supervise semi-annual inventory and rectify any discrepancies
• Open & closing key holding responsibilities
• Maintain company standards of cleanliness and organization
• Ensure execution of excellent visual merchandising according to seasonal collections and company visual guidelines
• Maintain sales floor, fixtures, products, packaging, and back stock areas
• Attend sales / training meetings and ensure all staff members are fully trained in operational, product knowledge, and sales and customer service standards
• Monitor all store equipment regularly to ensure safety

Benefits

• Employee discount and bi-annual clothing allowance (subject to local tax requirements)
• Bonus potential
• Health, vision and dental insurance benefits for qualifying full-time employees

Black Out Dates: February 10th-14th, Black Friday through New Year’s Day annually. Seasonal locations blackout periods may vary.

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