Project Description
At Smashing Ideas, a Luxoft company, our focus is simple: create experiences that improve people’s lives in a meaningful way. Our rich legacy in creating digital experiences and products that bring joy, along with our background in Motivational UX™, has allowed us to build a consulting business that helps companies bring new digital products and services to market that transform their businesses and cultures. We believe that diverse teams lead to better outcomes, and strive to build a healthy and inclusive culture that represents a variety of backgrounds, perspectives, and skills.
Our clients, who are partners and extensions of our teams, are change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.
As a Strategist at Smashing Ideas, you are a critical component of a cross-functional team responsible for guiding the strategic, creative, technical, and business decisions that will increase customer engagement and achieve client objectives. The Strategist leads with a creative and systematic approach to problem-solving. They unearth and expose the core insight – the human truth that becomes our north star – and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition.
This position would be a great fit for someone who knows how to work with diverse groups of stakeholders and has experience enabling clients or colleagues to make decisions and take action to produce tangible outcomes.
Our clients, who are partners and extensions of our teams, are change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.
As a Strategist at Smashing Ideas, you are a critical component of a cross-functional team responsible for guiding the strategic, creative, technical, and business decisions that will increase customer engagement and achieve client objectives. The Strategist leads with a creative and systematic approach to problem-solving. They unearth and expose the core insight – the human truth that becomes our north star – and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition.
This position would be a great fit for someone who knows how to work with diverse groups of stakeholders and has experience enabling clients or colleagues to make decisions and take action to produce tangible outcomes.
- We are committed to hiring and cultivating a diverse team and inclusive environment. Smashing Ideas is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
- Collaborate with clients, project leads, and colleagues to diagnose and communicate in-depth knowledge of clients’ business environments, including:
- general business processes
- target audiences/customer attributes
- organizational "pain"
- strategy and competitive positioning
- Support clients and project leads to define and prioritize their business challenges, goals solution opportunities, and key metrics. Contribute to forming a strategic approach for team to achieve objectives.
- Understand project success metrics and maintain focus on these critical metrics throughout the project engagement
- Collaborate with clients to identify, synthesize and communicate existing research
- Rapidly conduct secondary research, including industry trends, market scan, and competitive research
- Develop discussion guides and conduct stakeholder and user interviews
- Analyze and synthesize findings from multiple inputs and produce actionable insights in the form of personas and experience maps
- Working with project leads, help clients focus on the root problem and align on a long-term vision that drives shared value and trust, including:
- Support in the preparation and facilitation of envisioning workshops to help organizations define and align on their vision against tangible outcomes
- Create compelling documents that summarize workshop activities and outputs
- In consultation with project leads, analyze qualitative data and identify opportunities to create new value for customers
A Strategist applies design thinking and innovation methods to conduct and synthesize user research, define a problem or opportunity, design and validate solutions, and plan for implementation and measurement. They are responsible for supporting and/or contributing to the following areas:
1. Problem Definition & Strategic Approach
2. Holistic Market and User Insights
3. Experience Strategy
1. Problem Definition & Strategic Approach
2. Holistic Market and User Insights
3. Experience Strategy
Skills
Must have
- Experience or education in Human Centered Design or Design Thinking approach
- Experience in conducting research and synthesizing results into actionable insights
- Ability to present confidently, conduct workshops or working sessions, and build trust in large and small groups
- Ability to write compelling narratives demonstrating strong thought leadership
- Ability to navigate ambiguity and understand complex business challenges
- Experience with customer research – survey, contextual, ethnographic, analytics, or other
- Experience crafting insight-based documents and presentations driven by an empathetic understanding of user and market needs
- Demonstrated ability to actively listen, facilitate collaboration, and align teams with diverse perspectives
- Collaborative work style, with a bias toward action
- Ability to manage own workstreams within a project and to effectively coordinate individual work with colleagues, project leads, and stakeholders
Nice to have
- Extensive experience applying human-centered design approaches, methods, and tools to solve complex business or organizational problems
- Experience working at an agency or consulting firm
- Degree or certificate in design strategy, HCD, user research, systems thinking, or other relevant fields
Languages
English: C2 Proficient
Seniority
Regular
Relocation package
If needed, we can help you with relocation process.
Vacancy Specialization
Strategy & Design Consulting (SI)
Ref Number
VR-95082
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